Hi,
Is it possible to give a non-privileged user the ability to search the
allowed queues? Currently, the non-priv user has only three links, Open
requests, Closed requests, and New request. It would be nice if they could
also view (if the ACL was allowed) the other requests in the system, and
also to be able to search them.
Another possibility, which would also be nice is to be able to disable
the “Configuration” link for a privileged user altogether so it doesn’t
appear. This would also be good.
The reason I ask is that I’d like our users to have a very simple interface
to the system without the extra configuration links that could possibly
confuse them. I like the simple non-priv interface, but we’d like our users
to be able to see other tickets in the system and search so they can see if
something is already there. I would prefer the ability to just hide the
"Configuration" link for certain users, or at the least be able to hide
the sub-links under it that they don’t have access to use.
Any ideas? Comments???
-Robert
One additional note on this, the non-priv user can actually display the
other tickets if they know the ticket number. They can type it into the
“Goto ticket” and it will display other tickets.
I don’t know if that’s supposed to happen or not, but it does make me think
that the non-priv user could be allowed to search/display the other tickets
without trouble, unless this is a bug. 
-RobertOn Fri, May 25, 2001 at 01:19:28PM -0700, Robert Shaw wrote:
Hi,
Is it possible to give a non-privileged user the ability to search the
allowed queues? Currently, the non-priv user has only three links, Open
requests, Closed requests, and New request. It would be nice if they could
also view (if the ACL was allowed) the other requests in the system, and
also to be able to search them.
Another possibility, which would also be nice is to be able to disable
the “Configuration” link for a privileged user altogether so it doesn’t
appear. This would also be good.
The reason I ask is that I’d like our users to have a very simple interface
to the system without the extra configuration links that could possibly
confuse them. I like the simple non-priv interface, but we’d like our users
to be able to see other tickets in the system and search so they can see if
something is already there. I would prefer the ability to just hide the
“Configuration” link for certain users, or at the least be able to hide
the sub-links under it that they don’t have access to use.
Any ideas? Comments???