Tobias Brox email@example.com writes:
is there a mail trigger for tickets, which are over the due time? I want
to remind the owner of the ticket. Can’t find anything in the docu.
Somebody wrote an alarm/report script sometime for 1.0, can’t remember who
or where it is…anybody?
'twas me and it’s an alarm rather than a report script. It checks for
due dates but you can configure it up to also report on requests which
have not been changed in a long time. You’ll need to mess around with
the variables near the top to get it working at your site. It should
work with 1.0.
Aurema Pty Ltd (formerly Softway Pty Ltd)
PO Box 305, Strawberry Hills, NSW 2012, Australia
Email:firstname.lastname@example.org, Tel: +61 2 9698 2322, Fax: +61 2 9699 9174