No Web Access

RT Users
1

RT Version 1.02
Linux 2.2.14-15 system
Perl 5.005
Apache Web Server

Problem:
rtadmin works fine but, admin-webrt.cgi and webrt.cgi gives an internal
server error.

I added the Alias and ScriptAlias to httpd.conf and problemis still there.

Any help is appreciated.

Thanks,

NcGai

2

Have you looked at the apache error log?
what happens when you run webrt.cgi from the commandline?On Tue, Apr 11, 2000 at 09:46:53PM -0500, L. NcGai Wiltz wrote:

RT Version 1.02
Linux 2.2.14-15 system
Perl 5.005
Apache Web Server

Problem:
rtadmin works fine but, admin-webrt.cgi and webrt.cgi gives an internal
server error.

I added the Alias and ScriptAlias to httpd.conf and problemis still there.

Any help is appreciated.

Thanks,

NcGai

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – jrvincent@wesleyan.edu – jesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
Linux is like a Vorlon. It is incredibly powerful, gives terse,
cryptic answers and has a lot of things going on in the background.

3

Problem:
rtadmin works fine but, admin-webrt.cgi and webrt.cgi gives an internal
server error.

Check the web servers error log.

Tobias Brox
aka TobiX
+47 22 925 871

4

Hi all,

is there a mail trigger for tickets, which are over the due time? I want
to remind the owner of the ticket. Can’t find anything in the docu.

I still use version 0.99.9.

Regards,
Elmar

 |       |
 | knipp |                   Knipp  Medien und Kommunikation GmbH
  -------                           Technologiepark
                                    Martin-Schmeisser-Weg 9
                                    44227 Dortmund
                                    Germany
                                    Fon: +49 231 9703-0
 Elmar.Knipp@knipp.de               Fax: +49 231 9703-200
5

is there a mail trigger for tickets, which are over the due time? I want
to remind the owner of the ticket. Can’t find anything in the docu.

Somebody wrote an alarm/report script sometime for 1.0, can’t remember who
or where it is…anybody?

Tobias Brox
aka TobiX
+47 22 925 871

6

mysql or msql?

This sounds similiar to the issue I had about static vs dynamic library
linking mysql.

Stephen Hauskins

RT Version 1.02
Linux 2.2.14-15 system
Perl 5.005
Apache Web Server

Problem:
rtadmin works fine but, admin-webrt.cgi and webrt.cgi gives an internal
server error.

I added the Alias and ScriptAlias to httpd.conf and problemis still there.

Any help is appreciated.

Thanks,

NcGai

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Stephen Hauskins
Biology Computing
(831) 459-4604
“The root is the cause of all evil”

7

Tobias Brox tobiasb@tobiasb.funcom.com writes:

is there a mail trigger for tickets, which are over the due time? I want
to remind the owner of the ticket. Can’t find anything in the docu.

Somebody wrote an alarm/report script sometime for 1.0, can’t remember who
or where it is…anybody?

'twas me and it’s an alarm rather than a report script. It checks for
due dates but you can configure it up to also report on requests which
have not been changed in a long time. You’ll need to mess around with
the variables near the top to get it working at your site. It should
work with 1.0.

http://www.healey.com.au/~mbrader/src/rt-report.gz

Enjoy,

Michael Brader
Aurema Pty Ltd (formerly Softway Pty Ltd)
PO Box 305, Strawberry Hills, NSW 2012, Australia
Email:mbrader@aurema.com, Tel: +61 2 9698 2322, Fax: +61 2 9699 9174