<no subject>

Hi all
Have been using rt for a few years but never did advanced stuff within. Now
I work for a new corp and we are looking for a decent ticket system,
needless to say we are implementing rt3. Now for the questions, I also would
like to have a knowledge base, that the help desk folks can plug in some
info as they start using and seeing the types of tickets.

That’s about it for now

Steve Rieger
Direct 212-804-1131
Cell 646-335-8915

RTFM

http://bestpractical.com/rtfm/On Wed, Dec 08, 2004 at 10:52:52AM -0500, Steve Rieger wrote:

Hi all
Have been using rt for a few years but never did advanced stuff within. Now
I work for a new corp and we are looking for a decent ticket system,
needless to say we are implementing rt3. Now for the questions, I also would
like to have a knowledge base, that the help desk folks can plug in some
info as they start using and seeing the types of tickets.

That’s about it for now


Steve Rieger
Direct 212-804-1131
Cell 646-335-8915


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