No subject of the ticket sent

Hi,

I’ve upgraded from RT1 to 2.0.9pre5, today moved to 2.0.9 and we’re
missing the subject of the ticket on mail.

When the ticket is created, the e-mail notification is sent correctly with the
subject defined with ‘Transaction’ template to AdminCC according to the Scrips
rules. But this is the last time Subject is sent. Any further e-mail doesn’t
show subject, but ‘No subject given’ is displayed.

My ‘Transaction’ template (translated to Polish, same with the default
template):

"{$Transaction->CreatedAsString}: Korespondencja dot zg�oszenia {$Ticket->id}.

Transakcja: {$Transaction->Description}
Kolejka: {$Ticket->QueueObj->Name}
W�a�ciciel: {$Ticket->OwnerObj->Name}
Zg�aszaj�cy: {$Ticket->Requestors->EmailsAsString()}
Stan: {$Ticket->Status}
URL: <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
-------------------------------------------------------------------------"

Scrips:
Global:
OnCreate AutoreplyToRequestors with template Autoreply
OnCreate NotifyAdminCcs with template Transaction
OnResolve NotifyRequestors with template Resolved

Queue:
OnTransaction NotifyOwner with template Transaction
OnTransaction NotifyAdminCcs with template Transaction
OnCorrespond NotifyAdminCcs with template AdminCorrespondence
OnComment NotifyAdminCcsAsComment with template AdminComment

Looks like any transaction ( ‘Comments added’, ‘Correspondence added’, ‘Status
changed’, ‘FinalPriority changed’ , ‘Ticket xxx MergedInto ticket yyy’, ‘Given
to’, ‘Taken by’) but “Ticket created” causes subject to be null.

K�aniam sie

(ab)

-=====================Uwaga! Zmiana numer�w telefonicznych=====================
-= Andrzej Bursztynski, email: and@pse.pl tel +48-27-2221112 fax +48-27-2221209
-= Polskie Sieci Elektroenergetyczne SA, 00-950 Warszawa, ul. Mysia 2, POLAND
-=====================Uwaga! Zmiana numer�w telefonicznych=====================

Your template is wrong. you want

$Transaction->Subject || $Ticket->Subject || 'No subject'On Fri, Nov 16, 2001 at 06:45:39PM +0100, Andrzej Bursztynski wrote:

Hi,

I’ve upgraded from RT1 to 2.0.9pre5, today moved to 2.0.9 and we’re
missing the subject of the ticket on mail.

When the ticket is created, the e-mail notification is sent correctly with the
subject defined with ‘Transaction’ template to AdminCC according to the Scrips
rules. But this is the last time Subject is sent. Any further e-mail doesn’t
show subject, but ‘No subject given’ is displayed.

My ‘Transaction’ template (translated to Polish, same with the default
template):

"{$Transaction->CreatedAsString}: Korespondencja dot zg³oszenia {$Ticket->id}.

Transakcja: {$Transaction->Description}
Kolejka: {$Ticket->QueueObj->Name}
Subject: {$Transaction->Subject || “(No subject given)”}
W³a¶ciciel: {$Ticket->OwnerObj->Name}
Zg³aszaj±cy: {$Ticket->Requestors->EmailsAsString()}
Stan: {$Ticket->Status}
URL: <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

{$Transaction->Content()}
-------------------------------------------------------------------------"

Scrips:
Global:
OnCreate AutoreplyToRequestors with template Autoreply
OnCreate NotifyAdminCcs with template Transaction
OnResolve NotifyRequestors with template Resolved

Queue:
OnTransaction NotifyOwner with template Transaction
OnTransaction NotifyAdminCcs with template Transaction
OnCorrespond NotifyAdminCcs with template AdminCorrespondence
OnComment NotifyAdminCcsAsComment with template AdminComment

Looks like any transaction ( ‘Comments added’, ‘Correspondence added’, ‘Status
changed’, ‘FinalPriority changed’ , ‘Ticket xxx MergedInto ticket yyy’, ‘Given
to’, ‘Taken by’) but “Ticket created” causes subject to be null.


K³aniam sie

(ab)

-=====================Uwaga! Zmiana numerów telefonicznych=====================
-= Andrzej Bursztynski, email: and@pse.pl tel +48-27-2221112 fax +48-27-2221209
-= Polskie Sieci Elektroenergetyczne SA, 00-950 Warszawa, ul. Mysia 2, POLAND
-=====================Uwaga! Zmiana numerów telefonicznych=====================


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