I’m trying rtimportldap (ticket #2154 at rt3.fsck.com) on my RT 3
installation (Debian package of 3.0.12).
First time, it runs fine and creates (or updates) the accounts.
Every other time, it fails:
No RT user found. Please consult your RT administrator.
Reading the code
(/usr/share/request-tracker3/lib/RT/Interface/CLI.pm), the problems
seems to be it wants the GECOS of root to be “root” (not what I had in
my LDAP directory).
update users set gecos=‘root’ where name=‘root’;
in the DB, everything works again.
Bug? Feature? Should I exclude root from the accounts managed by