"No RT user found. Please consult your RT administrator."

RT Users
1

I’m trying rtimportldap (ticket #2154 at rt3.fsck.com) on my RT 3
installation (Debian package of 3.0.12).

First time, it runs fine and creates (or updates) the accounts.

Every other time, it fails:

No RT user found. Please consult your RT administrator.

Reading the code
(/usr/share/request-tracker3/lib/RT/Interface/CLI.pm), the problems
seems to be it wants the GECOS of root to be “root” (not what I had in
my LDAP directory).

If I:

update users set gecos=‘root’ where name=‘root’;

in the DB, everything works again.

Bug? Feature? Should I exclude root from the accounts managed by
rtimportldap?

2

a message of 33 lines which said:

I haven’t updated nor used this utility since about 3 years, so I’m
afraid I’m of little help here. Try to resolve the problem yourself,

Done, we now have a rtimportldap which (seems to) work, in our
internal Subversion repository. People who want to resurrect it are
welcome to get in touch with me.