No recipients found

Mar 15 17:03:56 sys-server RT: rt-3.4.1-12-210-4.2.24829255214239@DockPoint #12/210 - Scrip 4 (/usr/local/share/rt3/lib/RT/Action/SendEmail.pm:235)
Mar 15 17:03:56 sys-server RT: rt-3.4.1-12-210-4.2.24829255214239@DockPoint No recipients found. Not sending. ( /usr/local/share/rt3/lib/RT/Action/SendEmail.pm:247)

I receive an error message similar to this, trying to use rt-crontool to send timed notifications of unresolved tickets. I also receive this message when attempting to make an “OnCreate, Notify Owner” scrip, though the error is slightly different in each case. What am I doing wrong?

The command & template for the crontool job follows:

/usr/local/share/rt3/bin/rt-crontool --search RT::Search::FromSQL --search-arg “Status != ‘resolved’” --action RT::Action::RecordComment --template ‘UnsolvedTicket’

------------------Template------------------

RT-Send-Cc: s.locke@dockpoint.net

The ticket {$Ticket->id} is still unresolved. Get busy.