No Receipients found

Hi,

I am trying to get emails sent to requestors on RT 3.0.10, apache 1.3.29,
perl 5.8.3
I reply to a ticketek and add my email to the CC field ( just to make sure
there is a receipient )
This is the warnings I get in the rt.log file. ( for the 1 attempt to
correspond )
I get the correspondence in the history for the ticket, but no emails.

I also see lots of the"uninitailized value in length" warnings throughout
the log.

What is the best way to fix this in this version.?
Thanks
Peter

[Wed Jul 7 03:39:39 2004] [warning]: Use of uninitialized value in length
at /usr/local/lib/perl5/site_perl/5.8.0/Text/Quoted.pm line 228.
(/usr/local/rt3/lib/RT.pm:247)
[Wed Jul 7 03:39:39 2004] [warning]: Use of uninitialized value in length
at /usr/local/lib/perl5/site_perl/5.8.0/Text/Quoted.pm line 228.
(/usr/local/rt3/lib/RT.pm:247)
[Wed Jul 7 03:40:27 2004] [info]: RT::Scrip=HASH(0x176d050): Couldn’t
prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:346)
[Wed Jul 7 03:40:28 2004] [info]:
rt-3.0.10-21-333.5.45689939087957@ticketek.com #21/333 - Scrip 4
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
[Wed Jul 7 03:40:28 2004] [info]:
rt-3.0.10-21-333.5.45689939087957@ticketek.com
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
[Wed Jul 7 03:40:29 2004] [info]:
rt-3.0.10-21-333.10.5528421895823@ticketek.com #21/333 - Scrip 5
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
[Wed Jul 7 03:40:29 2004] [info]:
rt-3.0.10-21-333.10.5528421895823@ticketek.com
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
[Wed Jul 7 03:40:29 2004] [info]:
rt-3.0.10-21-333.3.20212094121651@ticketek.com #21/333 - Scrip 6
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
[Wed Jul 7 03:40:29 2004] [info]:
rt-3.0.10-21-333.3.20212094121651@ticketek.com
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
[Wed Jul 7 03:40:34 2004] [warning]: Use of uninitialized value in length
at /usr/local/lib/perl5/site_perl/5.8.0/Text/Quoted.pm line 228.
(/usr/local/rt3/lib/RT.pm:247)
[Wed Jul 7 03:40:34 2004] [warning]: Use of uninitialized value in length
at /usr/local/lib/perl5/site_perl/5.8.0/Text/Quoted.pm line 228.
(/usr/local/rt3/lib/RT.pm:247)

Don’t know about the warnings, but have you missed this in RT_SiteConfig.pm?

By default RT doesn’t notify the person who performs an update, as they

already know what they’ve done. If you’d like to change this behaviour,

Set $NotifyActor to 1

Set($NotifyActor, 0);
CerionOn Wednesday 07 July 2004 07:13, Peter Chun wrote:

Hi,

I am trying to get emails sent to requestors on RT 3.0.10, apache 1.3.29,
perl 5.8.3
I reply to a ticketek and add my email to the CC field ( just to make sure
there is a receipient )
This is the warnings I get in the rt.log file. ( for the 1 attempt to
correspond )
I get the correspondence in the history for the ticket, but no emails.

I also see lots of the"uninitailized value in length" warnings throughout
the log.

What is the best way to fix this in this version.?
Thanks
Peter


[Wed Jul 7 03:39:39 2004] [warning]: Use of uninitialized value in length
at /usr/local/lib/perl5/site_perl/5.8.0/Text/Quoted.pm line 228.
(/usr/local/rt3/lib/RT.pm:247)
[Wed Jul 7 03:39:39 2004] [warning]: Use of uninitialized value in length
at /usr/local/lib/perl5/site_perl/5.8.0/Text/Quoted.pm line 228.
(/usr/local/rt3/lib/RT.pm:247)
[Wed Jul 7 03:40:27 2004] [info]: RT::Scrip=HASH(0x176d050): Couldn’t
prepare Open Tickets (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:346)
[Wed Jul 7 03:40:28 2004] [info]:
rt-3.0.10-21-333.5.45689939087957@ticketek.com #21/333 - Scrip 4
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
[Wed Jul 7 03:40:28 2004] [info]:
rt-3.0.10-21-333.5.45689939087957@ticketek.com
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
[Wed Jul 7 03:40:29 2004] [info]:
rt-3.0.10-21-333.10.5528421895823@ticketek.com #21/333 - Scrip 5
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
[Wed Jul 7 03:40:29 2004] [info]:
rt-3.0.10-21-333.10.5528421895823@ticketek.com
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
[Wed Jul 7 03:40:29 2004] [info]:
rt-3.0.10-21-333.3.20212094121651@ticketek.com #21/333 - Scrip 6
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
[Wed Jul 7 03:40:29 2004] [info]:
rt-3.0.10-21-333.3.20212094121651@ticketek.com
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)
[Wed Jul 7 03:40:34 2004] [warning]: Use of uninitialized value in length
at /usr/local/lib/perl5/site_perl/5.8.0/Text/Quoted.pm line 228.
(/usr/local/rt3/lib/RT.pm:247)
[Wed Jul 7 03:40:34 2004] [warning]: Use of uninitialized value in length
at /usr/local/lib/perl5/site_perl/5.8.0/Text/Quoted.pm line 228.
(/usr/local/rt3/lib/RT.pm:247)


The rt-users Archives

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Hi,

I have changed the setting in the $RT/etc/RT_SITEConfig.pm
restarted apache.

added a different user to the CC line
still no emails, not error message in rt.log
same sequence of warnings though…
including the No receipients…

It was working last week
changed apache to run RT on a different IP address.
access via http://rt rather than http://machinename
rt resolves to the correct address.

also emails via the mail-gateway no longer work either
mail logs show mail received ok

I have run out of ideas…

Any more suggestions?
Thanks
Peter