No permission to view ticket after requeue

RT Users
1

I have 2 users each of whom wants to be able to only see tickets in the
queue they look after. Each of them needs however to be able to requeue into
the other queue. To achieve this I’ve granted them both SeeQueue globally,
but ShowTicket only on the queue they look after. This works fine but after
requeuing there is an error message ‘No permission to view ticket’ presumably
because the ticket is now in a queue they don’t have ShowTicket on.
The requeue works but I would like to suppress the error message, any
ideas how to do that?

Ray Horne
Linux Systems Manager
Cambridge University Library

2

I have 2 users each of whom wants to be able to only see tickets in the
queue they look after. Each of them needs however to be able to requeue into
the other queue. To achieve this I’ve granted them both SeeQueue globally,
but ShowTicket only on the queue they look after. This works fine but after
requeuing there is an error message ‘No permission to view ticket’ presumably
because the ticket is now in a queue they don’t have ShowTicket on.
The requeue works but I would like to suppress the error message, any
ideas how to do that?

Its at the bottom of Ticket/Modify.html
There is a patch somewhere in http://rt3.fsck.com to show the results
if you move the ticket into a queue you don’t have permissions on, but
it was sent back for some extra hacking before being included in
trunk.

-kevin