No permission to create tickets in the queue 'General'

I can’t tell why I’m getting this error with RT when i send a support email
in: No permission to create tickets in the queue ‘General’

I tried using general instead of General… no luck. The email account that
is sending the request also belongs to one of the admin users…

I also have 2 other problems:

  1. how do you get RT to work without a domain name using both internal and
    external IPs?
  2. why does all email coming from RT say from: apache
    <proper_email@is_here.com> (i.e. it’s always from user named “apache”, but
    the email addy is correct. I am using ssmtp to send mail.

Thanks :slight_smile:

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