No permission to create tickets email bounce

RT Users
1

Running RT 3.8.8

I have one user within our company who cannot create RT tickets. She was able
to for years until recently. I can’t tell what changed. All other users can
create tickets fine and they appear to be setup just like this one user. When
she sends an email in to the address setup to auto create a ticket, she gets an
email bounce like this:From: “RT CorrespondAddressNotSet”
RT_CorrespondAddressNotSet@rt.companyname.com
To: cbreidenbach@companyname.com
Sent: Wednesday, November 17, 2010 4:14:34 PM
Subject: Ticket creation failed: Fwd: Need help

No permission to create tickets in the queue ‘IT.Help’

Any suggestion on how to fix this?

Thanks.

2

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
Sent: Wednesday, November 17, 2010 4:47 PM
Subject: [rt-users] No permission to create tickets email bounce

Running RT 3.8.8

I have one user within our company who cannot create RT tickets. She
was able
to for years until recently. I can’t tell what changed. All other
users can
create tickets fine and they appear to be setup just like this one
user. When
she sends an email in to the address setup to auto create a ticket, she
gets an
email bounce like this:

From: “RT CorrespondAddressNotSet”
RT_CorrespondAddressNotSet@rt.companyname.com
To: cbreidenbach@companyname.com
Sent: Wednesday, November 17, 2010 4:14:34 PM
Subject: Ticket creation failed: Fwd: Need help

No permission to create tickets in the queue ‘IT.Help’

Any suggestion on how to fix this?

I am seeing the same issue. A user who used to be able to create tickets no longer can. This is not a privileged user, and “Everyone” has the right to Create Tickets.

Coincidentially, the queue is called ‘ITHelp’.

Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnarins@seniorbridge.com

SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com

SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.

3

You should check if the user is disabled!Am 17.11.2010 22:46, schrieb Shannon Adams:

Running RT 3.8.8

I have one user within our company who cannot create RT tickets. She was able
to for years until recently. I can’t tell what changed. All other users can
create tickets fine and they appear to be setup just like this one user. When
she sends an email in to the address setup to auto create a ticket, she gets an
email bounce like this:

From: “RT CorrespondAddressNotSet”
RT_CorrespondAddressNotSet@rt.companyname.com
To: cbreidenbach@companyname.com
Sent: Wednesday, November 17, 2010 4:14:34 PM
Subject: Ticket creation failed: Fwd: Need help

No permission to create tickets in the queue ‘IT.Help’

Any suggestion on how to fix this?

Thanks.

4

I cannot figure this out. See below. The user is setup in RT and active. Is
there a log file I can check to get more details as to why RT is rejecting
incoming requests from this one user?

Thanks.----- Forwarded Message ----
Running RT 3.8.8

I have one user within our company who cannot create RT tickets. She was able
to for years until recently. I can’t tell what changed. All other users can
create tickets fine and they appear to be setup just like this one user. When
she sends an email in to the address setup to auto create a ticket, she gets an
email bounce like this:

From: “RT CorrespondAddressNotSet”
RT_CorrespondAddressNotSet@rt.companyname.com
To: cbreidenbach@companyname.com
Sent: Wednesday, November 17, 2010 4:14:34 PM
Subject: Ticket creation failed: Fwd: Need help

No permission to create tickets in the queue ‘IT.Help’

Any suggestion on how to fix this?

Thanks.

5

I cannot figure this out. See below. The user is setup in RT and active. Is
there a log file I can check to get more details as to why RT is rejecting
incoming requests from this one user?

Without RT error logs, anything we offer would be a guess.

6

From: rt-users-bounces@lists.bestpractical.com
Sent: Monday, December 06, 2010 1:52 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] No permission to create tickets email bounce

I cannot figure this out. See below. The user is setup in RT and
active. Is there a log file I can check to get more details as to
why
RT is rejecting incoming requests from this one user?

Without RT error logs, anything we offer would be a guess.

I had the same problem. Just one user, who had been able to create tickets, all of a sudden wasn’t able to. I don’t know why it happened, but there could be a few reasons, including some corruption in the database of GroupMembers (my fault).

My solution was to completely delete the user then recreate.

Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnarins@seniorbridge.com

SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com

SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.