From: email@example.com [mailto:rt-users-
Sent: Wednesday, November 17, 2010 4:47 PM
Subject: [rt-users] No permission to create tickets email bounce
Running RT 3.8.8
I have one user within our company who cannot create RT tickets. She
to for years until recently. I can’t tell what changed. All other
create tickets fine and they appear to be setup just like this one
she sends an email in to the address setup to auto create a ticket, she
email bounce like this:
From: "RT CorrespondAddressNotSet"
Sent: Wednesday, November 17, 2010 4:14:34 PM
Subject: Ticket creation failed: Fwd: Need help
No permission to create tickets in the queue ‘IT.Help’
Any suggestion on how to fix this?
I am seeing the same issue. A user who used to be able to create tickets no longer can. This is not a privileged user, and “Everyone” has the right to Create Tickets.
Coincidentially, the queue is called ‘ITHelp’.
Director of Application Development
845 Third Ave
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
Managing Complex Chronic Care
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