No new tickets for Mail Delivery failures

RT Users
1

Hi All,

Is there any way to stop creating new tickets for mail delivery failures
when RT creates tickets.

Currently if I create a ticket with email account which doesn’t exit. The
returned mail creates new ticket.

Thanks
Arun

www.opensourcer.net

2

Is there any way to stop creating new tickets for mail delivery failures
when RT creates tickets.

We did this in the MTA (in our case ‘exim’) and with an extra RT-Queue
named ‘trash’ :slight_smile: How to do this exactly, depends on the MTA-Program.

Bounces, and by the same method blatant SPAMs too, are redirected
from the normal incoming queue to the queue named ‘trash’ and this
extra ‘silent’ queue never does any ‘correspondence’ automatically.

A few times per day we look into the trash-queue for false positves
and throw away all the ‘real garbage’.

Yours Stucki

Christoph von Stuckrad * * |nickname |Mail stucki@mi.fu-berlin.de
Freie Universitaet Berlin |/_*|‘stucki’ |Tel(Mo.,Mi.):+49 30 838-75 459|
Mathematik & Informatik EDV |\ *|if online| (Di,Do,Fr):+49 30 77 39 6600|
Takustr. 9 / 14195 Berlin * * |on IRCnet|Fax(home): +49 30 77 39 6601/

3

Hi,

Please make sure that your configuration contains $OwnerEmail, which is
different from your incoming mail gateway address.
$OwnerEmail should be the address of person, who administers RT

Begards,
RafalFrom: Arun ragini arunragini@gmail.com
To: RT users rt-users@lists.bestpractical.com
Date: 2013-09-17 11:36
Subject: [rt-users] no new tickets for Mail Delivery failures.
Sent by: rt-users-bounces@lists.bestpractical.com

Hi All,

Is there any way to stop creating new tickets for mail delivery failures
when RT creates tickets.

Currently if I create a ticket with email account which doesn’t exit. The
returned mail creates new ticket.

Thanks
Arun

4

Hi Arun,

We have a similar set up where new users are automatically created for
incoming tickets.

What I did was to find the MAILER-DAEMON user in our database and
uncheck the box that says, “Let this user access RT”. Now when mail
comes in from that user, it is rejected with a “no permission” error.

This solution has also worked for keeping another group’s ticketing
system from opening tickets in our system with its autoreplies. :slight_smile:

Hope this helps,

-Rob
Dept. of Electrical Engineering & Computer Sciences
UC BerkeleyOn 9/17/2013 2:35 AM, Arun ragini arunragini@gmail.com wrote:

Hi All,

Is there any way to stop creating new tickets for mail delivery failures
when RT creates tickets.

Currently if I create a ticket with email account which doesn’t exit.
The returned mail creates new ticket.

Thanks
Arun

–
www.opensourcer.net http://www.opensourcer.net

5

Thanks for the inputs Robert,

I can’t keep track of every MAILER-DAEMON@some-mail so I wrote a scrip
which will reject when I receive a mail from /MAILER-DAEMON/i

Thanks
ArunOn Wed, Sep 18, 2013 at 9:36 PM, Robert McNicholas robm@eecs.berkeley.eduwrote:

Hi Arun,

We have a similar set up where new users are automatically created for
incoming tickets.

What I did was to find the MAILER-DAEMON user in our database and
uncheck the box that says, “Let this user access RT”. Now when mail
comes in from that user, it is rejected with a “no permission” error.

This solution has also worked for keeping another group’s ticketing
system from opening tickets in our system with its autoreplies. :slight_smile:

Hope this helps,

-Rob
Dept. of Electrical Engineering & Computer Sciences
UC Berkeley

On 9/17/2013 2:35 AM, Arun ragini arunragini@gmail.com wrote:

Hi All,

Is there any way to stop creating new tickets for mail delivery failures
when RT creates tickets.

Currently if I create a ticket with email account which doesn’t exit.
The returned mail creates new ticket.

Thanks
Arun

–
www.opensourcer.net http://www.opensourcer.net

www.opensourcer.net