I’ve just successfully (no errors) upgraded rt4 to version 4.4.2, but now the system no longer sends confirmation mails when users create a ticket by sending mail to the support address.
The tickets are properly created, and any further actions are confirmed.
The logs are telling me why no mail is being sent (no recipients), but I can’t find the proper source to figure out why the recipient (the requestor in this case) is not being set.
#93/926 - Scrip 7 On Create Autoreply To Requestors (/usr/local/web/rt4.4.2/sbin/…/lib/RT/Action/SendEmail.pm:285)
No recipients found. Not sending. (/usr/local/web/rt4.4.2/sbin/…/lib/RT/Interface/Email.pm:832)
The template is ok and parsed properly.
Dumping the mime structure, I can confirm that no ‘To’ header is set. But I don’t know why. This should be set with the requestor’s email address (which is known at that time).
As mentioned, this used to work just fine in the earlier versions of rt4 (4.2.8 and 4.4.1).
Any help greatly appreciated!