No mail to Owner

RT Users
1

Like I mentioned in a reply to another thread, RT is not sending mail to
Owner anymore whenever a user replies to a ticket. This is with RT
3.6.4 using a hand-built Perl 5.8.8 on RedHat Enterprise Linux Server
release 5. Since RT is using our own Perl, not RedHat Perl, RedHat Perl
updates are not an issue. Hacking around a little, I can see that in
RT::Action::Notify::SetRecipients(), $self->Argument does not include
‘Owner’. Below is a log of what happens when a requestor replies to a
ticket; any ideas will be appreciated.

[Wed Nov 21 17:23:45 2007] [debug]: Converting ‘US-ASCII’ to ‘utf-8’ for
text/plain - Re: [CSG Request Ticket #24252] Test for Karl
(/var/www/rt-3.6.4/lib/RT/I18N.pm:221)
[Wed Nov 21 17:23:45 2007] [debug]: Found a ticket ID. It’s 24252
(/var/www/rt-3.6.4/lib/RT/Interface/Email.pm:477)
[Wed Nov 21 17:23:45 2007] [debug]: RT::CurrentUser_Local::LoadByEmail:
Email address t_user@divms.uiowa.edu
(/var/www/rt-3.6.4/local/lib/RT/CurrentUser_Local.pm:33)
[Wed Nov 21 17:23:45 2007] [debug]: RT::CurrentUser_Local::LoadByEmail:
Trying to load email address t_user@divms.uiowa.edu as username t_user
(/var/www/rt-3.6.4/local/lib/RT/CurrentUser_Local.pm:36)
[Wed Nov 21 17:23:45 2007] [debug]: About to think about scrips for
transaction #153842 (/var/www/rt-3.6.4/lib/RT/Transaction_Overlay.pm:167)
[Wed Nov 21 17:23:45 2007] [debug]: About to prepare scrips for
transaction #153842 (/var/www/rt-3.6.4/lib/RT/Transaction_Overlay.pm:171)
[Wed Nov 21 17:23:45 2007] [debug]: Found 5 scrips
(/var/www/rt-3.6.4/lib/RT/Scrips_Overlay.pm:365)
[Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients: initial arg
AdminCc, OwnerObj->id 28, Nobody->id 10
(/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:83)
[Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients: munged arg
AdminCc (/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:86)
[Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients: initial arg
Requestor,Cc, OwnerObj->id 28, Nobody->id 10
(/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:83)
[Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients: munged arg
Requestor,Cc (/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:86)
[Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients: initial arg
OtherRecipients, OwnerObj->id 28, Nobody->id 10
(/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:83)
[Wed Nov 21 17:23:45 2007] [crit]: Notify::SetRecipients: munged arg
OtherRecipients (/var/www/rt-3.6.4/lib/RT/Action/Notify.pm:86)
[Wed Nov 21 17:23:45 2007] [debug]: About to commit scrips for
transaction #153842 (/var/www/rt-3.6.4/lib/RT/Transaction_Overlay.pm:180)
[Wed Nov 21 17:23:45 2007] [info]:
rt-3.6.4-7100-1195665825-1533.24252-4-0@divms.uiowa.edu #24252/153842

Karl Boyken

Karl Boyken, system administrator
karl-boyken@uiowa.edu
303A MLH, Dept. of Comp. Sci.
http://www.cs.uiowa.edu/~boyken/
The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice)
319-335-3668 (fax)

smime.p7s (3.18 KB)