I still cannot see RTFM in RT3… We Would like to intergate it into
our RT3 ticketing system. It seems that all of the HTML and DB
components are in the filesytem, but not seen on the web interface.
I have restarted Apache several times, and even resorted to restarting
the machine. Still no luck, any ideas?
JeffFrom: Jeff Thompson [mailto:firstname.lastname@example.org]
Sent: Tuesday, July 01, 2003 10:42 AM
Subject: [rt-users] No Link to RTFM within RT3
Hi Jesse -
Yes, it looks like the HTML components were also installed… (See
Output of ls below)
[root@rt RTFM]# pwd
[root@rt RTFM]# ls -a *
. … Classes CustomFields Elements index.html
. Create.html Display.html Elements
ExtractIntoClass.html index.html Search.html
… Delete.html Edit.html ExtractFromTicket.html History.html
. CreateArticle GotoArticle ListArticles QuickSearch
… Error Header NewestArticles SelectClass Tabs
From: Jesse Vincent [mailto:email@example.com]
Sent: Monday, June 30, 2003 8:34 PM
To: Jeff Thompson
Subject: Re: [rt-users] No Link to RTFM within RT3
I have a working installation of RT 3-0-2, Redhat 8.0, mysql, Apache
When I followed the instructions to install RTFM 2.0, everything
to go fine. But after restart httpd and logging back into RT3, there
no link for RTFM anywhere within the web interface. When I do a
of /var/lib/mysql/rt3/ I do see newly created databases for FM
Did the html components for RTFM get installed?
http://www.bestpractical.com/rt – Trouble Ticketing. Free.