my rt-system has a problem with unprivileged users :-/
i thought the autoreply should be triggered whenever a new ticket is
created, no matter if the user is privileged or not. my system replies
only if the ticket is created in the webinterface by a privileged user,
or by mail by any user.
i suspect that this relates to the problem, that i can’t list
unprivileged users (with the “show deactivated users” option checked).
this problem started after i switched from mod_perl2 to mod_fastcgi.
anybody got an idea?