No auto reply

hello,

We have an RT queue setup from an automated monitoring system.
There’s no point in sending return emails to the originating address
as the ‘reply-to’ address is invalid and will generate a bounce. Is
there any way to have RT not send a reply at all and just add a ticket
to the queue?

Thanks
Tim

GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B

Create a blank “Autoreply” template for that queue.

-Patrick-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Tim Dunphy
Sent: Tuesday, May 01, 2012 2:45 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] no auto reply

hello,

We have an RT queue setup from an automated monitoring system.
There’s no point in sending return emails to the originating address as the ‘reply-to’ address is invalid and will generate a bounce. Is there any way to have RT not send a reply at all and just add a ticket to the queue?

Thanks
Tim

GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B

Tim,

You can also have the “Reply to Requestor” script removed from "Global"
application and put it in Queue by Queue or add the code that allows you to
skip a Queue in scrips (see the wiki).

KennOn Tue, May 1, 2012 at 2:45 PM, Tim Dunphy bluethundr@gmail.com wrote:

hello,

We have an RT queue setup from an automated monitoring system.
There’s no point in sending return emails to the originating address
as the ‘reply-to’ address is invalid and will generate a bounce. Is
there any way to have RT not send a reply at all and just add a ticket
to the queue?

Thanks
Tim


GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B