No auto reply

RT Users
1

hello,

We have an RT queue setup from an automated monitoring system.
There’s no point in sending return emails to the originating address
as the ‘reply-to’ address is invalid and will generate a bounce. Is
there any way to have RT not send a reply at all and just add a ticket
to the queue?

Thanks
Tim

GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B

2

Create a blank “Autoreply” template for that queue.

-Patrick-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Tim Dunphy
Sent: Tuesday, May 01, 2012 2:45 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] no auto reply

hello,

We have an RT queue setup from an automated monitoring system.
There’s no point in sending return emails to the originating address as the ‘reply-to’ address is invalid and will generate a bounce. Is there any way to have RT not send a reply at all and just add a ticket to the queue?

Thanks
Tim

GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B

3

Tim,

You can also have the “Reply to Requestor” script removed from “Global”
application and put it in Queue by Queue or add the code that allows you to
skip a Queue in scrips (see the wiki).

KennOn Tue, May 1, 2012 at 2:45 PM, Tim Dunphy bluethundr@gmail.com wrote:

hello,

We have an RT queue setup from an automated monitoring system.
There’s no point in sending return emails to the originating address
as the ‘reply-to’ address is invalid and will generate a bounce. Is
there any way to have RT not send a reply at all and just add a ticket
to the queue?

Thanks
Tim

–
GPG me!!

gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B