Nightly enoch root script change

RT Users
1

Presently by default the nightly script runs to move items from any stalled
state to opn when the “Starts” Date arrives.

Is there a way to also have the script clear the “Starts” field as well?

Vance Walsh
Network and Systems Administrator
Concord Academy - Concord, Mass.

2

Presently by default the nightly script runs to move items from any stalled state to opn when
the “Starts” Date arrives.
Is there a way to also have the script clear the “Starts” field as well?

This sounds like a custom script you wrote, since RT doesn’t ship with
anything like that. If you share the script, someone might be able to
comment.

-kevin

3

Alright, figured out how this was setup initiall. it’s a rt-crontool task in
the crontab

/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg “status =
‘stall_oth’ and starts < ‘now’” --action RT::Action::AutoOpen --verbose
–transaction last

Is there an --action module I can use to set the “Starts” ticket field to
(Not Set) at the same time?

Vance Walsh
Network and Systems Administrator
Concord Academy - Concord, Mass.

4

Alright, figured out how this was setup initiall. it’s a rt-crontool task in the crontab
/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg “status = ‘stall_oth’ and
starts < ‘now’” --action RT::Action::AutoOpen --verbose --transaction last
Is there an --action module I can use to set the “Starts” ticket field to (Not Set) at the
same time?

There’s nothing built in. You’d need to craft an Action module, or do
an On Open User Defined scrip in the web ui, although that would apply
to any ticket that opens.

RT provides Starts and Started so you can track when something was
supposed to start vs when it did start.

-kevin