I have just installed RT 3.8.3. It is essentially a default install, except I am using ExternalAuth to authenticate my users via ldap.
If I log into RT as the local account, I see a dashboard, and I can create a ticket in any queue. However, if I log into the web interface using an ldap account, I see a very basic dashboard, with only 3 options, Open, Closed and New Ticket, and a GoTo Ticket button.
I would like my users to not only see (and modify) their tickets, but be able to create them in the proper queues.
As I said, I am very new to RT, and, I think I just need a nudge in the right direction. Can anyone point me to the right place in the documentation to get started?
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