Newbie question: user front end

RT Users
1

Hi All!

Isn’t there a “user front end”? That is, I would like to check the status of
my calls. However, the only way I can log into the system is as an RT user?
What am I missing?

Regards,

Jim Mohr
“Be more concerned with your character than with your reputation. Your
character is what you really are while your reputation is merely what others
think you are.” – John Wooden
Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info

2

From Request Tracker Wiki

“If you intend to let ticket requestors use the requestor-mode web
interface, you should grant the role of Requestor the right Show Ticket.”

I think thats what you’re after, right?

Regards,
Tom

Tom Beard - Network Engineer
Public Internet, http://www.public-internet.co.uk/
email: tom@public-internet.co.ukOn Sun, 14 Nov 2004, James Mohr wrote:

Hi All!

Isn’t there a “user front end”? That is, I would like to check the status of
my calls. However, the only way I can log into the system is as an RT user?
What am I missing?

Regards,

Jim Mohr

“Be more concerned with your character than with your reputation. Your
character is what you really are while your reputation is merely what others
think you are.” – John Wooden

Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info

The rt-users Archives

Be sure to check out the RT wiki at http://wiki.bestpractical.com

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3

From Request Tracker Wiki

“If you intend to let ticket requestors use the requestor-mode web
interface, you should grant the role of Requestor the right Show Ticket.”

I think thats what you’re after, right?

Regards,
Tom

Thanks! That seems to be it. I think I was confused and assumed that a user
was only a “support rep”. I am used to a help desk tool that defines these
entities as a Person. Then a person can be a requestor (caller) as well as
have an account assigned to them to give them access to the “support rep”
aspects as well as admin (if the right has been given).

Regards,

Jim Mohr
“Be more concerned with your character than with your reputation. Your
character is what you really are while your reputation is merely what others
think you are.” – John Wooden
Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info