Newbie question on email notifications

RT Users
1

Can I get the idiot’s condensed version of email notifications?

I have an installtion of RT. Most of my users are sporadic users; they
may get a ticket once a week or so.

I need to set up email notifications when something happens to a ticket
with their name on it.

For example:

when a ticket gets created with them as the owner
when a ticket on which they are cc: gets a comemnt

For now that’s the big ones. How do I that?

Thanks,

–Yan

If you have eight hours to chop down a tree
spend six sharpening your axe.
–Abraham Lincoln

2

Custom scrips will do the job.

http://requesttracker.wikia.com/wiki/ManualScripsOn Fri, Apr 29, 2011 at 1:03 PM, Yan Seiner yan@seiner.com wrote:

Can I get the idiot’s condensed version of email notifications?

I have an installtion of RT. Most of my users are sporadic users; they
may get a ticket once a week or so.

I need to set up email notifications when something happens to a ticket
with their name on it.

For example:

when a ticket gets created with them as the owner
when a ticket on which they are cc: gets a comemnt

For now that’s the big ones. How do I that?

Thanks,

–Yan

–
If you have eight hours to chop down a tree
spend six sharpening your axe.
–Abraham Lincoln