Can I get the idiot’s condensed version of email notifications?
I have an installtion of RT. Most of my users are sporadic users; they
may get a ticket once a week or so.
I need to set up email notifications when something happens to a ticket
with their name on it.
when a ticket gets created with them as the owner
when a ticket on which they are cc: gets a comemnt
For now that’s the big ones. How do I that?
If you have eight hours to chop down a tree
spend six sharpening your axe.