Newbie Q: Disappearing Queues after server restart: how do I start debugging?

RT Users
1

Howdy,

I’ve installed RT on a RH9 Linux box. After restarting apache (with
modperl2) I get a valid-seeming screen with no Queues. The "General"
queue, which appeared when I first started the application, is no
longer available.

Looking in mysql, the Queues table still contains the “General” record,
so I presume there’s some perl misconfiguration or another screwing
things up.

I’d like to request:

1- A copy of someone’s (sanitized) RT_SiteConfig.pm file, to check my
own against.

2- Any pointers for how to start debugging this application. I
understand that it’s mason, etc., so there’s no main. Great. How should
I start tracing this defect?

aTdHvAaNnKcSe

=Austin

2

Austin Hastings wrote:

Howdy,

I’ve installed RT on a RH9 Linux box. After restarting apache (with
modperl2) I get a valid-seeming screen with no Queues. The “General”
queue, which appeared when I first started the application, is no
longer available.
Nothing happens without any reason. Did you restart or stop/start? You
have to use stop/start.

Looking in mysql, the Queues table still contains the “General” record,
so I presume there’s some perl misconfiguration or another screwing
things up.
May be user that you use to login lost right SeeQueue? Did you play with
rights?

I’d like to request:

1- A copy of someone’s (sanitized) RT_SiteConfig.pm file, to check my
own against.
As far as I know you can’t break queue displaying with config.

2- Any pointers for how to start debugging this application. I
understand that it’s mason, etc., so there’s no main. Great. How should
I start tracing this defect?
Login as root(or somebody that has superuser rights) and see if RT is Ok.