Newbie Install help Requested--PLEASE?

RT Users
1

ok, I’m beaten…
Mandrake 9i
MySQL 4.0.14
RT3 (almost)
Apache 1.x
modperl 1.x

I’ve followed the installation documentation when I had Apache2 and modperl2 and ended up with a web page that just displayed :

%# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %# (Except where explictly superceded by other copyright notices) %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without …

I completely wiped my HD to start over using Apache 1.x and modperl1. I ran the rt dependency check and everything reported fine. I followed the install guide to the letter, and now after 9 days of working on this, I’m back to the same point! I’m not the only one either. I’ve received emails from others with the same problem…Would someone please help?

Regards,

Steven Casey
Oldsmar, Florida
813-818-8097

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Yahoo! SiteBuilder - Free, easy-to-use web site design software

2

I’ve followed the installation documentation when I had Apache2 and modperl2 and ended up with a web page that just displayed :
%# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %#

Did you configure your Apache properly? The following must be included in your httpd.conf:

<Location />
    SetHandler perl-script
    PerlHandler RT::Mason
</Location>

Re-read installation documentation carefully.

Cheers,
Przemek

3

Thanks Przemek, and to all who helped (or at least tried to)!

The problem was that I was reading the documentation TOO closely! At 4am, I was so
frustrated that I renamed the RT_SiteConfig.pm I was modifying, to RT_SiteConfig.bak,
then copied the RT_Config.pm to RT_SiteConfig.pm. I didn’t modify ANYTHING in it,
leaving all defaults (even though the config has incorrect settings). I then restarted
Apache and voila, everything seems to work. I have a login screen and can navigate
within the system.On to the next problem…accessing another database within MySQL and getting information from it… Przemyslaw Jaroszewski przemek@cert.pl wrote:

On Wed, 3 Sep 2003 23:22:45 -0700 (PDT), Steven Casey spc_123@yahoo.com wrote:

I’ve followed the installation documentation when I had Apache2 and modperl2 and
ended up with a web page that just displayed :
%# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %# %#

Did you configure your Apache properly? The following must be included in your
httpd.conf:

<Location />
    SetHandler perl-script
    PerlHandler RT::Mason
</Location>

Re-read installation documentation carefully.

Cheers,
Przemek

Regards,

Steven Casey
Oldsmar, Florida
813-818-8097

Do you Yahoo!?
Yahoo! SiteBuilder - Free, easy-to-use web site design software
http://sitebuilder.yahoo.com