We’ve been using RT for over 6 months and now we would like to customize
it to our needs. I am a newbie as far as customizing RT and only know
very basic Linux so I’m hoping this question would be a good place to
How do I add more options in the Status field of a ticket? I can see it
is stored in the Tickets database, but I can’t find where RT gets the
options to display in the drop-down box.
We’re running RT 3.0.6 on RedHat 9.0 with Perl 5.8.0, MySQL 4.0.16 and
Sr. Network Engineer
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