Newbe, root getting copied on communications


#1

Hi,

Just installed 1.0.7 and it looks like its working…

I have looked at FAQ and I’m here now

Q - Where is the Web interface to this for the Requesters. I only see a
web interface
for the users (which persumably means support staff and not end
users)?

Q- When a new request is created, I (the only user at this point) am
getting the request
via email. But it looks like root@localhost.samba.sc.prepass.com
is also getting a copy. Which
by the way will bounce becase localhost.samba.sc.prepass.com is
bogus. As samba.sc.prepass.com
is the FQDN. Note that my Makefile contains

    RT_MYSQL_HOST = samba.sc.prepass.com
    RT_HOST = samba.sc.prepass.com

Any ideas ?

Thanks

Medi Montaseri, medi@prepass.com, 408-450-7114
Prepass Inc, IT/Operations, Software Eng.


#2

Q - Where is the Web interface to this for the Requesters. I only see a
web interface
for the users (which persumably means support staff and not end
users)?

What kind of web interface for requestors do you think of? This is a
request tracker which should help with the coordination of request and
the documentation what has done about a task. So please explain a bit
more, what kind of interface you are looking for.

Ciao
Christian
Christian Kurz http://www.planNET.de
planNET Systems GmbH mailto:info@planNET.de
Schoenfeldstr. 8 Telefon: +49 721 66 36 0
D-76131 Karlsruhe Telefax: +49 721 66 36 199


#3

Hi,

There are three types of users of an RT1 system that I will call
administrators, workers, and the public. RT1 provides an web
interface for administrators and workers, but not for the public.

There are a few ways to work around this:

  1. Build a web page with mailto: links pointing to queues that allow
    non-member submissions.

  2. Install my generic front-end to RT, posted at
    http://www1.jump.net/~arclight/projects/rt/helpme-1.2.tar.gz

  3. Build your own CGI.

hth,

– BobOn 6 Mar 2001, at 10:37, Christian Kurz wrote:

On 01-03-05 Medi Montaseri wrote:

Q - Where is the Web interface to this for the Requesters. I only see a
web interface
for the users (which persumably means support staff and not end
users)?

What kind of web interface for requestors do you think of? This is a
request tracker which should help with the coordination of request and
the documentation what has done about a task. So please explain a bit
more, what kind of interface you are looking for.

Ciao
Christian

Christian Kurz http://www.planNET.de
planNET Systems GmbH mailto:info@planNET.de
Schoenfeldstr. 8 Telefon: +49 721 66 36 0
D-76131 Karlsruhe Telefax: +49 721 66 36 199


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rt-users@lists.fsck.com
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#4

The email interface was indeed the compeling reason why I selectred RT.
However it would be nice to have a web view for the requester where
they can come by and view status on their ticket. Similar to career services

where customer can see progress of their work.

I know I can set this up by defining a user (a staff) with read (display
only)
access, but I hate to define 200 users.

Also while we are at this, another question I posted along with this post
had
to do with certain bounced messages to anonymous@sc.prepass.com and
exessive email copy to root@localhost.samba.sc.prepass.com. Looking into
the database, it looks like “user.MYD” contain root as a user and I had
cheched the Queue’s property to send email to everyone. This has come about
due my multiple attempts to install RT and resedues of previous attempts are

still in the database (mysql). This calls for a make cleanup target in the
Makefile.

As a workaround, can I manually delete such users from the database and if
so
would I break any integrities.

Christian Kurz wrote:> On 01-03-05 Medi Montaseri wrote:

Q - Where is the Web interface to this for the Requesters. I only see a
web interface
for the users (which persumably means support staff and not end
users)?

What kind of web interface for requestors do you think of? This is a
request tracker which should help with the coordination of request and
the documentation what has done about a task. So please explain a bit
more, what kind of interface you are looking for.

Ciao
Christian

Christian Kurz http://www.planNET.de
planNET Systems GmbH mailto:info@planNET.de
Schoenfeldstr. 8 Telefon: +49 721 66 36 0
D-76131 Karlsruhe Telefax: +49 721 66 36 199


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Medi Montaseri, medi@prepass.com, 408-450-7114
Prepass Inc, IT/Operations, Software Eng.


#5

The email interface was indeed the compeling reason why I selectred RT.
However it would be nice to have a web view for the requester where
they can come by and view status on their ticket. Similar to career services
where customer can see progress of their work.

A web interface for requestors is one of the new things coming in 2.0.

Also while we are at this, another question I posted along with this post
had to do with certain bounced messages to anonymous@sc.prepass.com and
exessive email copy to root@localhost.samba.sc.prepass.com. Looking into
the database, it looks like “user.MYD” contain root as a user and I had
cheched the Queue’s property to send email to everyone. This has come about
due my multiple attempts to install RT and resedues of previous attempts are

Go in via the web ui and change root’s email address from 'root@localhost’
to ‘’

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I think co-ordinating 1000 prima donnas living all over the world will be as
easy as herding cats…" – Andy Tanenbaum on the linux development model, 1992


#6

Ok…waiting for 2.0 and hopefully that would support PostgreSQL and generic
RDBMS.

Back to configuration issues. I did what you suggested regarding root.
Does this guy need to exists. I have defined a new user called ‘admin’ cuase
I don’t want my Unix admins to panic that there is a relation between this root
and
the real root. Having created an admin and marked as “RT Admin” and “Admin” priv.
Can I delete ‘root’ altogether.

Also, I see my RT installation dir (/home/rt) has a mix of root:root and rt:rt
ownership
on files. Can you provide a map of what should be owned by who.

Thanks…good product…likeing it more …

Jesse wrote:

Go in via the web ui and change root’s email address from 'root@localhost’
to ‘’


jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I think co-ordinating 1000 prima donnas living all over the world will be as
easy as herding cats…" – Andy Tanenbaum on the linux development model, 1992

Medi Montaseri, medi@prepass.com, 408-450-7114
Prepass Inc, IT/Operations, Software Eng.


#7

I guess by “web interface” Christian meant not only opening a problem
request but also checking the state of already sent requests.

One can create “public” user(s) with only a display privilege on a queue.
This however can be a privacy issue, as such public users can see all
the tickets, not just their own.

Our firewall team would like to restrict the ability to open a ticket
to a certain group (department liasons). Having another type of user -
one that can open tickets and display only her tickes - is probably
best. Seems that it will only be in version 2 :-(On Tue, Mar 06, 2001 at 09:35:44AM -0600, arclight@jump.net wrote:

Hi,

There are three types of users of an RT1 system that I will call
administrators, workers, and the public. RT1 provides an web
interface for administrators and workers, but not for the public.

There are a few ways to work around this:

  1. Build a web page with mailto: links pointing to queues that allow
    non-member submissions.

  2. Install my generic front-end to RT, posted at
    http://www1.jump.net/~arclight/projects/rt/helpme-1.2.tar.gz

  3. Build your own CGI.

hth,

– Bob

On 6 Mar 2001, at 10:37, Christian Kurz wrote:

On 01-03-05 Medi Montaseri wrote:

Q - Where is the Web interface to this for the Requesters. I only see a
web interface
for the users (which persumably means support staff and not end
users)?

What kind of web interface for requestors do you think of? This is a
request tracker which should help with the coordination of request and
the documentation what has done about a task. So please explain a bit
more, what kind of interface you are looking for.

Ciao
Christian

Christian Kurz http://www.planNET.de
planNET Systems GmbH mailto:info@planNET.de
Schoenfeldstr. 8 Telefon: +49 721 66 36 0
D-76131 Karlsruhe Telefax: +49 721 66 36 199


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

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