New to RT need some help

RT Users
1

I am brand new to RT, read about it on Slashdot two to three weeks ago
and thought it would be useful for our small organization. However I
am getting some error messages. I have included both the error message
and what my httpd.conf is. Any help would be appreciated.

error:
mkdir /usr/local/rt3/var/mason_data/obj: Permission denied at
/usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm line 102

context:
…
187:

whether they should generate a full stack trace (confess() and

cluck())
188:

or simply report the caller’s package (croak() and carp()),

respectively.
189:

confess() and croak() die, carp() and cluck() warn.

190:
191:
sub croak { die shortmess @_ }
192:
sub confess { die longmess @_ }
193:
sub carp { warn shortmess @_ }
194:
sub cluck { warn longmess @_ }
195:
…
code stack:
/usr/lib/perl5/5.8.0/Carp.pm:191
g /usr/lib/perl5/5.8.0/File/Path.pm:150
g /usr/lib/perl5/5.8.0/File/Path.pm:143
g /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Compiler/ToObject.pm:102
g /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:308
g /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:198
g /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm:166
g /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:60
g /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:265
g /usr/lib/perl5/site_perl/5.8.0/Class/Container.pm:343
g /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/Interp.pm:213
g /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:863
g /usr/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm:789
g /usr/local/rt3/bin/webmux.pl:135
g -e:0
g

ServerName support.xxx.com DocumentRoot /usr/local/rt3/share/html AddDefaultCharset UTF-8 PerlSetVar MasonArgsMethod CGI PerlModule Apache2 Apache::compat RewriteEngine On RewriteRule ^(.*)/$ $1/index.html PerlModule Apache::DBI PerlRequire /usr/local/rt3/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason

Jonathan Jesse
Network Specialist
Founders Trust Bank

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