New to RT have couple of questions please help

RT Users
1

Hello folks, I am new to RT and have couple of questions.

1- is the there ova file download available for RT so I can import that with virtualbox for testing?
2- We have 2 RT instances running in the cloud how do we sync those together? is there a script of config that needs to be changed or it will be done through cloud load balancing option?

Please let me know thanks in advance!
Riz

2

I don’t know about the first question but I would think so long as the RT’s shared a database they would stay in sync that way

3

Hi knation thx for your response our instances running in the cloud so do we need to sync the db’s? they are in two diffrent locations for redundancy. Is there a script available for the sync?

Thx

Rtuser123

4

I do not think having two separate databases will work, I think it would end up causing a lot of problems. Looking through some older forum questions it looks like people have shared a MySQL instance and ran two RT to split the front-end load before though.

5

I will say I am not 100% on this though so it may be possible

6

Hmmm if i understand correctly we need spin up another mysql cloud db instance and shared that database with our existing rt instances?

7

Hi we been getting the cross site forgery warnings any idea how do we fix this?

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8

That error means that in your RT_SiteConfig.pm file (Usually located /opt/rt4/etc/) you do not have the correct configuration for $WebDomain and WebPort.

https://docs.bestpractical.com/rt/4.4.4/RT_Config.html#WebDomain