New tickets

Hi all

Stupid question from newbie (total newbie)…

When one of my user send me a question, I want create a new ticket (using
RT 3.6.x).

But I don’t want the automatic creation because of spam problems. So what
I’m thinking is to just bounce the mail I received to a special address.

They are two thing I don’t known to do is :

1/ How can deny the mail from my user but not my mail ?

2/ How can I make RT send a confirmation to the personne who send a
mail to me. 

Of course if you have better solution…

Albert SHIH
SIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Heure local/Local time:
Mar 23 sep 2008 10:37:55 CEST