New ticket raised e-mail trigger to admin

RT Users
1

Hi

I want that when Anybody logged the ticket e-mail should go to

particular user (mostly admin).
How can I set the same ???

View this message in context: http://requesttracker.8502.n7.nabble.com/New-ticket-raised-e-mail-trigger-to-admin-tp58185.html

2

You need a scrip which sends an email when a ticket is created. The
default RT installation includes scrips to email a queue’s Admin CCs. The
easiest way to achieve what you have asked is to assign the relevant users
as Admin CCs in the queue settings.On 4 August 2014 21:27, niraj niraj.vara@gmail.com wrote:

Hi

I want that when Anybody logged the ticket e-mail should go to

particular user (mostly admin).
How can I set the same ???

–
View this message in context:
http://requesttracker.8502.n7.nabble.com/New-ticket-raised-e-mail-trigger-to-admin-tp58185.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

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