New ticket not beeing CCed

RT Users
1

Hello everyone,

I have some queues with CC watchers.

The watchers get copies of all correspondence excluding the originating
request ticket.

My question:

What can be done to forward the original ticket request to the watchers
when it gets created?

Thanks,

2

Franz,

Do you have a scrip to notify "CC" watchers on a create?

Kenn
LBNL

Franz Georg Köhler wrote: