New Ticket in

RT Users
1

Hello All

Is there a way to limit the queues listed in the “New ticket in” selection?

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”

2

Hello All

Hello,

Is there a way to limit the queues listed in the “New ticket in”
selection?

It’s linked to the CreateTicket right the current users hav on queues.

You can also define using the configuration option $DefaultQueue (global
or per-user) the first queue listed in this select box.

Else, you can mangle this with the callback in
share/html/Elements/SelectNewTicketQueue.

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