Is there a way, without messing up something, to change the order of queues as they appear in the web interface under “New ticket in:”? We have 4 queues currently: CM, CS, General, IS. Nearly everything we input is in IS but it defaults to CM which is our change management queue. One of my co-workers has a problem with constantly putting tickets in the CM queue since it is default.
Donny B.
Donny,On 24/09/13 20:26, Donny Brooks wrote:
Is there a way, without messing up something, to change the order of
queues as they appear in the web interface under “New ticket in:”? We
have 4 queues currently: CM, CS, General, IS. Nearly everything we
input is in IS but it defaults to CM which is our change management
queue. One of my co-workers has a problem with constantly putting
tickets in the CM queue since it is default.
Not sure how to change the order, but you can set the default using the
following in your RT_SiteConfig.pm
Set($DefaultQueue, ‘IS’);
for example. You will need to restart your WEB server, of course.
Regards,
Tony.
Tony Arnold, Tel: +44 (0) 161 275 6093
Head of IT Security, Fax: +44 (0) 705 344 3082
University of Manchester, Mob: +44 (0) 773 330 0039
Manchester M13 9PL. Email: tony.arnold@manchester.ac.uk