"New Ticket" GUI blind to keywords

I just sent Matthew (asked “how keywords work?”) this URL from the docs;
http://www.helgrim.com/rtdocs/installation.html

---------but having gotten NO REPLIES myself on a deeper discussion,
i feel the need to re-ask my question from last week.

Basically, how do you all deal with the fact that…

  • it seems that in the GUI, as the end-user might use it, while creating
    New Ticket…
    user doesnt even see Keywords :frowning:
    (unless user takes a 2nd look at the ticket after creation,
    and modifies it further after New Ticket creation)

Dying to really USE rt, but 2 features seem glaring to me:
—“lost keywords when moved-to-another-queue”, currently being discussed;
—my issue (above) "New Ticket blind to keywords"
Doug Mildram Mindspeed Technologies
doug.mildram@mindspeed.com 8 Technology Drive
Systems Admin. Westborough, MA 01581
DIRECT: 508-621-0667

I’d definitely add my vote for being able to select keywords during
ticket creation, and for the concept of a “sticky” keyword or "group"
keyword where keywords can be maintained across multiple queues.

Regards,

Derek…

PS - Has anybody created a custom entry page that will allow me to create
multiple tickets in one go (ie a header ticket with multiple job tickets
hanging off that which can have different due dates) that they’d like
to share?-----Original Message-----
From: doug.mildram@mindspeed.com [mailto:doug.mildram@mindspeed.com]
Sent: 17 September 2001 14:50
To: rt-users@fsck.com
Subject: [rt-users] “New Ticket” GUI blind to keywords

I just sent Matthew (asked “how keywords work?”) this URL from the docs;
http://www.helgrim.com/rtdocs/installation.html

---------but having gotten NO REPLIES myself on a deeper discussion,
i feel the need to re-ask my question from last week.

Basically, how do you all deal with the fact that…

  • it seems that in the GUI, as the end-user might use it, while creating
    New Ticket…
    user doesnt even see Keywords :frowning:
    (unless user takes a 2nd look at the ticket after creation,
    and modifies it further after New Ticket creation)

Dying to really USE rt, but 2 features seem glaring to me:
—“lost keywords when moved-to-another-queue”, currently being discussed;
—my issue (above) "New Ticket blind to keywords"
Doug Mildram Mindspeed Technologies
doug.mildram@mindspeed.com 8 Technology Drive
Systems Admin. Westborough, MA 01581
DIRECT: 508-621-0667

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