New ticket genrated for reminder

RT Users
1

Could anyone tell me why when I manually set a reminder for a ticket that I
own it creates an entirely new ticket? I see the reminder showing up fine
but there is a new ticket being generated with the “Subject” line of the
reminder.

Thanks

Kyle Thomas

2

Kyle,

When designing “Reminders” BP decided to use a “Type” of ticket rather than
create another table. Since the process for a reminder was so similar to a
ticket, it made good sense. It is a ticket record with the type =
“reminder”. this also allows for it to be seen in queries separate from
tickets.

Hope this helps.

Kenn
LBNLOn Tue, May 24, 2011 at 4:20 AM, Kyle Thomas kyle@avalontel.com wrote:

*Could anyone tell me why when I manually set a reminder for a ticket that
I own it creates an entirely new ticket? I see the reminder showing up fine
but there is a new ticket being generated with the “Subject” line of the
reminder. *

Thanks

Kyle Thomas

3

Thank You

KyleFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: Wednesday, May 25, 2011 2:44 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] New ticket genrated for reminder

Kyle,

When designing “Reminders” BP decided to use a “Type” of ticket rather than
create another table. Since the process for a reminder was so similar to a
ticket, it made good sense. It is a ticket record with the type =
“reminder”. this also allows for it to be seen in queries separate from
tickets.

Hope this helps.

Kenn
LBNL