New status

RT Users
1

Hello,

I added a new status "validation_RS" .

I added this line in my RT_SiteConfig.pm : Set(@ActiveStatus, qw(new
open validation_RS stalled));

It works : I see it on rt but I can’t use it.
When I try to change the ticket’s status with this status, RT
doesn’t want : it tells me “Bad value for status”.
Don’t i forget to do something ?

Thanks,

Alexandre

2

Hello,

 I added a new status "validation_RS" .
I added this line in my RT_SiteConfig.pm : Set(@ActiveStatus, qw(new

open validation_RS stalled));

It works : I see it on rt but I can't use it.
 When I try to change the ticket's status with this status, RT

doesn’t want : it tells me “Bad value for status”.
Don’t i forget to do something ?

Thanks,

It’s too long - a status name is limited to 10 characters.

Jeff Voskamp

3

Thanks a lot.
It works fine now.

Alex

Jeff Voskamp a �crit :> On 10/26/2009 05:53 AM, Alexandre PIASER wrote:

Hello,

 I added a new status "validation_RS" .
I added this line in my RT_SiteConfig.pm : Set(@ActiveStatus, qw(new

open validation_RS stalled));

It works : I see it on rt but I can't use it.
 When I try to change the ticket's status with this status, RT

doesn’t want : it tells me “Bad value for status”.
Don’t i forget to do something ?

Thanks,

It’s too long - a status name is limited to 10 characters.

Jeff Voskamp