New installation .... 2 e-mails for everything

Hi!

I have a Debian system and installed RT on it (RT 3.4)
Great piece of software i have to say!
Everything works, i added some users, played a bit with the queues etc
and everything works.
For e-mail i use a program ssmtp that forwards everything to my exchange
server and my exchange server sends it to the correct person in the
company, works like a charm!
Now, when i add a ticket, that person and the admincc gets normally an
e-mail, in this case this isn’t different but i always get 2 e-mails!
And i see also in the history that 2 e-mails are sended…always and in
every situation.
I only have 5 users and 1 adminCC and every person gets 2 e-mails, even
if i remove the adminCC…2 e-mails…
Can anybody explain me how this is possible or what i am doing wrong plz
?
I’m sure that there is nothing wrong with ssmtp because i used it before
with other applications and also because in the history of the ticket
that 2 mails are sended so it must be the configuration of RT somehow.

Grtz,
Verus.

hi,

i think i have an idea why i am getting 2 e-mails per ticket and for
everything that happens…
in my scripts, i have al scripts in double:

On Correspond Open Tickets with template Blank
On Owner Change Notify Owner with template Transaction
On Create Autoreply To Requestors with template Autoreply
On Create Notify AdminCcs with template Transaction
On Correspond Notify AdminCcs with template Admin Correspondence
On Correspond Notify Requestors and Ccs with template Correspondence
On Correspond Notify Other Recipients with template Correspondence
On Comment Notify AdminCcs as Comment with template Admin Comment
On Comment Notify Other Recipients as Comment with template
Correspondence
On Resolve Notify Requestors with template Resolved

On Correspond Open Tickets with template Blank
On Owner Change Notify Owner with template Transaction
On Create Autoreply To Requestors with template Autoreply
On Create Notify AdminCcs with template Transaction
On Correspond Notify AdminCcs with template Admin Correspondence
On Correspond Notify Requestors and Ccs with template Correspondence
On Correspond Notify Other Recipients with template Correspondence
On Comment Notify AdminCcs as Comment with template Admin Comment
On Comment Notify Other Recipients as Comment with template
Correspondence
On Resolve Notify Requestors with template Resolved

Am i right that this could be the reason ?
and how can i change these scripts ?

grtz,
VerusFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Philippe
Dhont (Sea-ro)
Sent: dinsdag 24 mei 2005 8:46
To: rt-users@lists.bestpractical.com
Subject: [rt-users] New installation … 2 e-mails for everything

Hi!

I have a Debian system and installed RT on it (RT 3.4)
Great piece of software i have to say!
Everything works, i added some users, played a bit with the queues etc
and everything works.
For e-mail i use a program ssmtp that forwards everything to my exchange
server and my exchange server sends it to the correct person in the
company, works like a charm!

Now, when i add a ticket, that person and the admincc gets normally an
e-mail, in this case this isn’t different but i always get 2 e-mails!

And i see also in the history that 2 e-mails are sended…always and in
every situation.
I only have 5 users and 1 adminCC and every person gets 2 e-mails, even
if i remove the adminCC…2 e-mails…
Can anybody explain me how this is possible or what i am doing wrong plz
?
I’m sure that there is nothing wrong with ssmtp because i used it before
with other applications and also because in the history of the ticket
that 2 mails are sended so it must be the configuration of RT somehow.

Grtz,
Verus.