New install of RT

RT Users
1

I am a bit confused on how to install the mysql-modules. I installed the
Mysql 3.23 rpm and installed the mysql-modules rpm. No where did it ask me
if I wanted to install the MysqlPerl emulation. How do I get to that option?

Robert Pash
Systems Engineer
Amnet Co.
6051 SW 45th Street
Davie, Florida 33314
Phone # 954-327-9949
Fax # 954-327-2389

2

I am battling with this new install. RT is installed correctly, but
sendmail seems to have some issues. The following is the maillog output
when I try to submit a comment within an RT ticket:

Feb 13 15:51:22 Generator sendmail[21222]: PAA21220:
to=/opt/rt/bin/rt-mailgate rtqueue correspond, ctladdr=rt, delay=00:00:01,
mailer=file, stat=Can’t create output: Permission denied
Feb 13 15:51:22 Generator sendmail[21222]: PAA21220: PAA21222: postmaster
notify: Can’t create output: Permission denied
Feb 13 15:51:22 Generator sendmail[21227]: PAA21223:
to=jalonso@amnetus.com ,rpash@amnetus.com,support@amnetus.com, ctladdr=rt
(501/501), delay=00:00:00, xdelay=00:00:00, mailer=esmtp,
relay=mail.amnetus.com. [200.12.224.6], stat=Data format error
Feb 13 15:51:22 Generator sendmail[21222]: PAA21222: to=root,
delay=00:00:00, xdelay=00:00:00, mailer=local, stat=Sent

First issue seems like a permission issue, but where exactly? I have chmod
755 the rt-mailgate file.

Second is a Data format error trying to send out mail.

I have the smtp service running on the server. Are any other services
needed for Sendmail?

Thanks in advance ,

Rob
Robert Pash
Systems Engineer
Amnet Co.
6051 SW 45th Street
Davie, Florida 33314
Phone # 954-327-9949
Fax # 954-327-2389

3

I am battling with this new install. RT is installed correctly, but
sendmail seems to have some issues. The following is the maillog output
when I try to submit a comment within an RT ticket:

Feb 13 15:51:22 Generator sendmail[21222]: PAA21220:
to=/opt/rt/bin/rt-mailgate rtqueue correspond, ctladdr=rt, delay=00:00:01,
mailer=file, stat=Can’t create output: Permission denied
Feb 13 15:51:22 Generator sendmail[21222]: PAA21220: PAA21222: postmaster
notify: Can’t create output: Permission denied
Feb 13 15:51:22 Generator sendmail[21227]: PAA21223:
to=jalonso@amnetus.com ,rpash@amnetus.com,support@amnetus.com, ctladdr=rt
(501/501), delay=00:00:00, xdelay=00:00:00, mailer=esmtp,
relay=mail.amnetus.com. [200.12.224.6], stat=Data format error
Feb 13 15:51:22 Generator sendmail[21222]: PAA21222: to=root,
delay=00:00:00, xdelay=00:00:00, mailer=local, stat=Sent

First issue seems like a permission issue, but where exactly? I have chmod
755 the rt-mailgate file.

Second is a Data format error trying to send out mail.

I have the smtp service running on the server. Are any other services
needed for Sendmail?

Is rt-mailgate in /etc/smrsh?

Your messages don’t look like those described in FAQ 5.1, but it might be
worth checking.

–Joe
D. Joe Anderson, Ph.D Computing Support for Botany, ZG, & BBMB.
botsupport@iastate.edu | zgsupport@iastate.edu | bbsupport@iastate.edu
1210 MBB, ISU, Ames, IA 5001 http://molebio.iastate.edu/support
bcbsupport@iastate.edu … http://www.bcb.iastate.edu/bcblab

4

Rob Pash wrote:

I am battling with this new install. RT is installed correctly, but
sendmail seems to have some issues. The following is the maillog output
when I try to submit a comment within an RT ticket:

Feb 13 15:51:22 Generator sendmail[21222]: PAA21220:
to=/opt/rt/bin/rt-mailgate rtqueue correspond, ctladdr=rt, delay=00:00:01,
mailer=file, stat=Can’t create output: Permission denied

First issue seems like a permission issue, but where exactly? I have chmod
755 the rt-mailgate file.

No, it’s not a permission issue, it’s an administration issue :slight_smile:

I bet, the rt-alias in /etc/mail/aliases looks like this

info-rt: “/opt/rt/bin/rt-mailgate info correspond”

(which means, that sendmail tries to deliver to a file, in this case
/opt/rt/bin/rt-mailgate), while it should look like this

info-rt: |“/opt/rt/bin/rt-mailgate info correspond”

(meaning sendmail should pipe the mail to /opt/rt/bin/rt-mailgate
with the options ‘info’ and ‘correspond’).

So change the entry and rebuild your aliasfile and the logs will
look like this entry here:

Feb 14 03:00:42 server sendmail[26107]: DAA26106:
to=|“/opt/rt/bin/rt-mailgate root-mails correspond”, delay=00:00:08,
xdelay=00:00:07, mailer=prog, stat=Sent

Second is a Data format error trying to send out mail.

Sure - but it’s caused by your alias definition. It’ll go away.

Ralph
Ralph Angenendt | “Military justice is to justice what military
http://www.letras.de | music is to music”
ra@letras.de | – Groucho Marx