New Clean Install RT 3.6.5 -- Incoming Email Failing To Create Ticket

All

This is a new install of RT on CentOS 5.1 using the rpm from the tlviewer.org (thank you). Most of it went well, rt works fine can create tickets, queues, groups, etc. I am new to RT and still configuring. But incoming email is failing to create ticket. Outgoing notification work fine I am usining sendmail, and have tested the alias but the issue appears to be at rt-mailgate As just a line command fails. I have reviewed the list and seen that the new version of RT uses http to interact and send mail. Here is the test message and the failures.

cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue telephony --url http//172.16.2.123/rt3/

Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at /usr/sbin/ rt-mailgate line 102, <> line 1.

Use of uninitialized value in pattern match (m//) at /usr/lib/perl5/vendor_perl/ 5.8.8/HTTP/Cookies.pm line 45, <> line 1.

An Error Occurred

=================

400 URL must be absolute

This is /usr/sbin/rt-mailgate exiting because of an undefined server error at /u sr/sbin/rt-mailgate line 150, <> line 1.

[root@rt ~]# cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue telephony-problem --url http//172.16.2.123/rt3/

Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at /usr/sbin/rt-mailgate line 102, <> line 1.

Use of uninitialized value in pattern match (m//) at /usr/lib/perl5/vendor_perl/5.8.8/HTTP/Cookies.pm line 45, <> line 1.

An Error Occurred

=================

400 URL must be absolute

This is /usr/sbin/rt-mailgate exiting because of an undefined server error at /usr/sbin/rt-mailgate line 150, <> line 1.

I can supply any information needed:Below is RT_SiteConfig etc. Please tell me what to include. Also though may be unrelated, I have two other installation issues; the root redirect (/ vs. “/rt3” does not work from RT_SiteConfig and the log redirect fails (see commented out configs below). Again I can supply any information needed. Not sure what you may need.

Thanks in advance.

Tom

mccarthy@cablespeed.com

cat /etc/rt3/RT_SiteConfig.pm

Any configuration directives you include here will override

RT’s default configuration file, RT_Config.pm

To include a directive here, just copy the equivalent statement

from RT_Config.pm and change the value. We’ve included a single

sample value below.

This file is actually a perl module, so you can include valid

perl code, as well.

The converse is also true, if this file isn’t valid perl, you’re

going to run into trouble. To check your SiteConfig file, use

this comamnd:

perl -c /path/to/your/etc/RT_SiteConfig.pm

Set( $rtname, 'BroadStripe');

# Set( $Organization , "example.com");

# Look into the zoneinfo database for valid values (/usr/share/zoneinfo/)

Set( $Timezone , ‘US/Central’);

Set( $WebBaseURL , "http://rt.millennium.corp");

Set( $WebPath , "/rt3");

#My Customizations

Set($CorrespondAddress, ‘rt@broadstripe.com’);

Set($CommentAddress, ‘rtcomment@broadstripe.com’);

#Set($LogToSyslog, ‘’);

#Set($LogToFile, ‘debug’);

#Set($LogDir, ‘/var/log/rt3’);

#Set($LogToFileNamed , ‘rt.log’);

Set($OwnerEmail, “rtadmin@broadstripe.com”);

Set($MyTicketsLength, 20);

1;

You have no : in --url
http:// instead of http//On Mon, Feb 25, 2008 at 9:21 PM, mccarthy@cablespeed.com wrote:

All

This is a new install of RT on CentOS 5.1 using the rpm from the
tlviewer.org (thank you). Most of it went well, rt works fine can create
tickets, queues, groups, etc. I am new to RT and still configuring. But
incoming email is failing to create ticket. Outgoing notification work fine
I am usining sendmail, and have tested the alias but the issue appears to be
at rt-mailgate As just a line command fails. I have reviewed the list and
seen that the new version of RT uses http to interact and send mail. Here is
the test message and the failures.

cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue telephony
–url http//172.16.2.123/rt3/
Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at
/usr/sbin/ rt-mailgate line 102, <> line
1.
Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/vendor_perl/
5.8.8/HTTP/Cookies.pm line 45, <> line 1.
An Error Occurred

400 URL must be absolute
This is /usr/sbin/rt-mailgate exiting because of an undefined server error
at /u sr/sbin/rt-mailgate line 150, <>
line 1.
[root@rt ~]# cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue
telephony-problem --url http//172.16.2.123/rt3/
Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at
/usr/sbin/rt-mailgate line 102, <> line 1.
Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/vendor_perl/5.8.8/HTTP/Cookies.pm line 45, <> line 1.
An Error Occurred

400 URL must be absolute
This is /usr/sbin/rt-mailgate exiting because of an undefined server error
at /usr/sbin/rt-mailgate line 150, <> line 1.

I can supply any information needed:Below is RT_SiteConfig etc. Please tell
me what to include. Also though may be unrelated, I have two other
installation issues; the root redirect (/ vs. “/rt3” does not work from
RT_SiteConfig and the log redirect fails (see commented out configs below).
Again I can supply any information needed. Not sure what you may need.

Thanks in advance.
Tom
mccarthy@cablespeed.com

cat /etc/rt3/RT_SiteConfig.pm

Any configuration directives you include here will override

RT’s default configuration file, RT_Config.pm

To include a directive here, just copy the equivalent statement

from RT_Config.pm and change the value. We’ve included a single

sample value below.

This file is actually a perl module, so you can include valid

perl code, as well.

The converse is also true, if this file isn’t valid perl, you’re

going to run into trouble. To check your SiteConfig file, use

this comamnd:

perl -c /path/to/your/etc/RT_SiteConfig.pm

Set( $rtname, ‘BroadStripe’);

Set( $Organization , “example.com”);

Look into the zoneinfo database for valid values (/usr/share/zoneinfo/)

Set( $Timezone , ‘US/Central’);

Set( $WebBaseURL , “http://rt.millennium.corp”);

Set( $WebPath , “/rt3”);
#My Customizations
Set($CorrespondAddress, ‘rt@broadstripe.com’);
Set($CommentAddress, ‘rtcomment@broadstripe.com’);
#Set($LogToSyslog, ‘’);
#Set($LogToFile, ‘debug’);
#Set($LogDir, ‘/var/log/rt3’);
#Set($LogToFileNamed , ‘rt.log’);
Set($OwnerEmail, “rtadmin@broadstripe.com”);
Set($MyTicketsLength, 20);

1;


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

Ruslan

Thank you, My only poor excuse is to blame the decongestants, though now I
have a new error( the old ones taught me about alias entries, smrsh etc.) C

cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue

telephony-problem --url http://172.16.2.123/rt3/
Connecting to http://172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at
/usr/sbin/rt-mailgate line 102, <> line 1.
not ok - Could not load a valid user at /usr/sbin/rt-mailgate line 111, <>
line 1.

I have given “everyone” permission to create ticket and comment on a ticket
and modifyACL on the telephony-problem queue. Is there another place I must
give permission? Can your clear insight help me? In the meantime I will
search the posts.

Also is there an way to search thought the posts? I tried Google advanced
with a restriction on the url? But not sure it is scanning everything.

Best
Tom

Of Ruslan ZakirovSent: Monday, February 25, 2008 12:32 PM
To: mccarthy@cablespeed.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] New Clean Install RT 3.6.5 – Incoming Email Failing
To Create Ticket

You have no : in --url
http:// instead of http//

All

This is a new install of RT on CentOS 5.1 using the rpm from the
tlviewer.org (thank you). Most of it went well, rt works fine can create
tickets, queues, groups, etc. I am new to RT and still configuring. But
incoming email is failing to create ticket. Outgoing notification work
fine
I am usining sendmail, and have tested the alias but the issue appears to
be
at rt-mailgate As just a line command fails. I have reviewed the list and
seen that the new version of RT uses http to interact and send mail. Here
is
the test message and the failures.

cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue telephony
–url http//172.16.2.123/rt3/
Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at
/usr/sbin/ rt-mailgate line 102, <>
line
1.
Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/vendor_perl/
5.8.8/HTTP/Cookies.pm line 45, <> line 1.
An Error Occurred

400 URL must be absolute
This is /usr/sbin/rt-mailgate exiting because of an undefined server
error
at /u sr/sbin/rt-mailgate line 150, <>
line 1.
[root@rt ~]# cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue
telephony-problem --url http//172.16.2.123/rt3/
Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at
/usr/sbin/rt-mailgate line 102, <> line 1.
Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/vendor_perl/5.8.8/HTTP/Cookies.pm line 45, <> line 1.
An Error Occurred

400 URL must be absolute
This is /usr/sbin/rt-mailgate exiting because of an undefined server
error
at /usr/sbin/rt-mailgate line 150, <> line 1.

I can supply any information needed:Below is RT_SiteConfig etc. Please
tell
me what to include. Also though may be unrelated, I have two other
installation issues; the root redirect (/ vs. “/rt3” does not work from
RT_SiteConfig and the log redirect fails (see commented out configs
below).
Again I can supply any information needed. Not sure what you may need.

Thanks in advance.
Tom
mccarthy@cablespeed.com

cat /etc/rt3/RT_SiteConfig.pm

Any configuration directives you include here will override

RT’s default configuration file, RT_Config.pm

To include a directive here, just copy the equivalent statement

from RT_Config.pm and change the value. We’ve included a single

sample value below.

This file is actually a perl module, so you can include valid

perl code, as well.

The converse is also true, if this file isn’t valid perl, you’re

going to run into trouble. To check your SiteConfig file, use

this comamnd:

perl -c /path/to/your/etc/RT_SiteConfig.pm

Set( $rtname, ‘BroadStripe’);

Set( $Organization , “example.com”);

Look into the zoneinfo database for valid values (/usr/share/zoneinfo/)

Set( $Timezone , ‘US/Central’);

Set( $WebBaseURL , “http://rt.millennium.corp”);

Set( $WebPath , “/rt3”);
#My Customizations
Set($CorrespondAddress, ‘rt@broadstripe.com’);
Set($CommentAddress, ‘rtcomment@broadstripe.com’);
#Set($LogToSyslog, ‘’);
#Set($LogToFile, ‘debug’);
#Set($LogDir, ‘/var/log/rt3’);
#Set($LogToFileNamed , ‘rt.log’);
Set($OwnerEmail, “rtadmin@broadstripe.com”);
Set($MyTicketsLength, 20);

1;


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

To answer a couple of my own questions.

Google advanced works on bestpractical.com. List.bestpractical.com does not
work.???

Many entries on “Valid User” and I am not using LDAP. (though thinking of it
for the future) Looks like I have got the permission correct. But will try
other variations.

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of tmccarthySent: Monday, February 25, 2008 2:00 PM
To: ‘Ruslan Zakirov’
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] New Clean Install RT 3.6.5 – Incoming Email
FailingTo Create Ticket

Ruslan

Thank you, My only poor excuse is to blame the decongestants, though now I
have a new error( the old ones taught me about alias entries, smrsh etc.) C

cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue

telephony-problem --url http://172.16.2.123/rt3/
Connecting to http://172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at
/usr/sbin/rt-mailgate line 102, <> line 1.
not ok - Could not load a valid user at /usr/sbin/rt-mailgate line 111, <>
line 1.

I have given “everyone” permission to create ticket and comment on a ticket
and modifyACL on the telephony-problem queue. Is there another place I must
give permission? Can your clear insight help me? In the meantime I will
search the posts.

Also is there an way to search thought the posts? I tried Google advanced
with a restriction on the url? But not sure it is scanning everything.

Best
Tom

From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf
Of Ruslan Zakirov
Sent: Monday, February 25, 2008 12:32 PM
To: mccarthy@cablespeed.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] New Clean Install RT 3.6.5 – Incoming Email Failing
To Create Ticket

You have no : in --url
http:// instead of http//

All

This is a new install of RT on CentOS 5.1 using the rpm from the
tlviewer.org (thank you). Most of it went well, rt works fine can create
tickets, queues, groups, etc. I am new to RT and still configuring. But
incoming email is failing to create ticket. Outgoing notification work
fine
I am usining sendmail, and have tested the alias but the issue appears to
be
at rt-mailgate As just a line command fails. I have reviewed the list and
seen that the new version of RT uses http to interact and send mail. Here
is
the test message and the failures.

cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue telephony
–url http//172.16.2.123/rt3/
Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at
/usr/sbin/ rt-mailgate line 102, <>
line
1.
Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/vendor_perl/
5.8.8/HTTP/Cookies.pm line 45, <> line 1.
An Error Occurred

400 URL must be absolute
This is /usr/sbin/rt-mailgate exiting because of an undefined server
error
at /u sr/sbin/rt-mailgate line 150, <>
line 1.
[root@rt ~]# cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue
telephony-problem --url http//172.16.2.123/rt3/
Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at
/usr/sbin/rt-mailgate line 102, <> line 1.
Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/vendor_perl/5.8.8/HTTP/Cookies.pm line 45, <> line 1.
An Error Occurred

400 URL must be absolute
This is /usr/sbin/rt-mailgate exiting because of an undefined server
error
at /usr/sbin/rt-mailgate line 150, <> line 1.

I can supply any information needed:Below is RT_SiteConfig etc. Please
tell
me what to include. Also though may be unrelated, I have two other
installation issues; the root redirect (/ vs. “/rt3” does not work from
RT_SiteConfig and the log redirect fails (see commented out configs
below).
Again I can supply any information needed. Not sure what you may need.

Thanks in advance.
Tom
mccarthy@cablespeed.com

cat /etc/rt3/RT_SiteConfig.pm

Any configuration directives you include here will override

RT’s default configuration file, RT_Config.pm

To include a directive here, just copy the equivalent statement

from RT_Config.pm and change the value. We’ve included a single

sample value below.

This file is actually a perl module, so you can include valid

perl code, as well.

The converse is also true, if this file isn’t valid perl, you’re

going to run into trouble. To check your SiteConfig file, use

this comamnd:

perl -c /path/to/your/etc/RT_SiteConfig.pm

Set( $rtname, ‘BroadStripe’);

Set( $Organization , “example.com”);

Look into the zoneinfo database for valid values (/usr/share/zoneinfo/)

Set( $Timezone , ‘US/Central’);

Set( $WebBaseURL , “http://rt.millennium.corp”);

Set( $WebPath , “/rt3”);
#My Customizations
Set($CorrespondAddress, ‘rt@broadstripe.com’);
Set($CommentAddress, ‘rtcomment@broadstripe.com’);
#Set($LogToSyslog, ‘’);
#Set($LogToFile, ‘debug’);
#Set($LogDir, ‘/var/log/rt3’);
#Set($LogToFileNamed , ‘rt.log’);
Set($OwnerEmail, “rtadmin@broadstripe.com”);
Set($MyTicketsLength, 20);

1;


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

tmccarthy wrote:

cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue

telephony-problem --url http://172.16.2.123/rt3/
Connecting to http://172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at
/usr/sbin/rt-mailgate line 102, <> line 1.
not ok - Could not load a valid user at /usr/sbin/rt-mailgate line 111, <>
line 1.

Try double checking that /usr/bin/test file to make sure it’s a
text-file with something like:To: rt-foo@mydomain
From: tmccarthy mccarthy@cablespeed.com
Subject: TEST

Testing 1 2 3 4

I have a strong feeling that /usr/bin/test is a binary. Type
file /usr/bin/test
to make sure. It will likely come back with something like
/usr/bin/test: ELF 64-bit LSB executable, x86-64, version 1…

I had an issue where my From: line in my test file was mistyped, and RT
returned this error when it could not create a user from the From: line
info. If you’re using a binary as your test email, it will be very
likely that your From: line looks very mistyped. :wink:

All

Thank you for your help.

To document root cause and fix.

In Sendmail alias file when you use an IP address for url it fails. When you
replace the IP with “localhost” it works.
Rt-mailgate --url http://172.1.1.13/rt3 fails
rt-mailgate --url http://localhost/rt3 works

by the way, just to make it interesting rt-mailgate --url
http://172.1.1.13/rt3 works at the command line.

Again thanks

Best
TomFrom: tmccarthy [mailto:mccarthy@cablespeed.com]
Sent: Monday, February 25, 2008 3:54 PM
To: ‘tmccarthy’; ‘Ruslan Zakirov’
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] New Clean Install RT 3.6.5 – Incoming Email
FailingTo Create Ticket

To answer a couple of my own questions.

Google advanced works on bestpractical.com. List.bestpractical.com does not
work.???

Many entries on “Valid User” and I am not using LDAP. (though thinking of it
for the future) Looks like I have got the permission correct. But will try
other variations.

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of tmccarthy
Sent: Monday, February 25, 2008 2:00 PM
To: ‘Ruslan Zakirov’
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] New Clean Install RT 3.6.5 – Incoming Email
FailingTo Create Ticket

Ruslan

Thank you, My only poor excuse is to blame the decongestants, though now I
have a new error( the old ones taught me about alias entries, smrsh etc.) C

cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue

telephony-problem --url http://172.16.2.123/rt3/
Connecting to http://172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at
/usr/sbin/rt-mailgate line 102, <> line 1.
not ok - Could not load a valid user at /usr/sbin/rt-mailgate line 111, <>
line 1.

I have given “everyone” permission to create ticket and comment on a ticket
and modifyACL on the telephony-problem queue. Is there another place I must
give permission? Can your clear insight help me? In the meantime I will
search the posts.

Also is there an way to search thought the posts? I tried Google advanced
with a restriction on the url? But not sure it is scanning everything.

Best
Tom

From: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf
Of Ruslan Zakirov
Sent: Monday, February 25, 2008 12:32 PM
To: mccarthy@cablespeed.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] New Clean Install RT 3.6.5 – Incoming Email Failing
To Create Ticket

You have no : in --url
http:// instead of http//

All

This is a new install of RT on CentOS 5.1 using the rpm from the
tlviewer.org (thank you). Most of it went well, rt works fine can create
tickets, queues, groups, etc. I am new to RT and still configuring. But
incoming email is failing to create ticket. Outgoing notification work
fine
I am usining sendmail, and have tested the alias but the issue appears to
be
at rt-mailgate As just a line command fails. I have reviewed the list and
seen that the new version of RT uses http to interact and send mail. Here
is
the test message and the failures.

cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue telephony
–url http//172.16.2.123/rt3/
Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at
/usr/sbin/ rt-mailgate line 102, <>
line
1.
Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/vendor_perl/
5.8.8/HTTP/Cookies.pm line 45, <> line 1.
An Error Occurred

400 URL must be absolute
This is /usr/sbin/rt-mailgate exiting because of an undefined server
error
at /u sr/sbin/rt-mailgate line 150, <>
line 1.
[root@rt ~]# cat /usr/bin/test | /usr/sbin/rt-mailgate --debug --queue
telephony-problem --url http//172.16.2.123/rt3/
Connecting to http//172.16.2.123/rt3//REST/1.0/NoAuth/mail-gateway at
/usr/sbin/rt-mailgate line 102, <> line 1.
Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/vendor_perl/5.8.8/HTTP/Cookies.pm line 45, <> line 1.
An Error Occurred

400 URL must be absolute
This is /usr/sbin/rt-mailgate exiting because of an undefined server
error
at /usr/sbin/rt-mailgate line 150, <> line 1.

I can supply any information needed:Below is RT_SiteConfig etc. Please
tell
me what to include. Also though may be unrelated, I have two other
installation issues; the root redirect (/ vs. “/rt3” does not work from
RT_SiteConfig and the log redirect fails (see commented out configs
below).
Again I can supply any information needed. Not sure what you may need.

Thanks in advance.
Tom
mccarthy@cablespeed.com

cat /etc/rt3/RT_SiteConfig.pm

Any configuration directives you include here will override

RT’s default configuration file, RT_Config.pm

To include a directive here, just copy the equivalent statement

from RT_Config.pm and change the value. We’ve included a single

sample value below.

This file is actually a perl module, so you can include valid

perl code, as well.

The converse is also true, if this file isn’t valid perl, you’re

going to run into trouble. To check your SiteConfig file, use

this comamnd:

perl -c /path/to/your/etc/RT_SiteConfig.pm

Set( $rtname, ‘BroadStripe’);

Set( $Organization , “example.com”);

Look into the zoneinfo database for valid values (/usr/share/zoneinfo/)

Set( $Timezone , ‘US/Central’);

Set( $WebBaseURL , “http://rt.millennium.corp”);

Set( $WebPath , “/rt3”);
#My Customizations
Set($CorrespondAddress, ‘rt@broadstripe.com’);
Set($CommentAddress, ‘rtcomment@broadstripe.com’);
#Set($LogToSyslog, ‘’);
#Set($LogToFile, ‘debug’);
#Set($LogDir, ‘/var/log/rt3’);
#Set($LogToFileNamed , ‘rt.log’);
Set($OwnerEmail, “rtadmin@broadstripe.com”);
Set($MyTicketsLength, 20);

1;


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com