Always. I’d be perfectly happy if the only way to set the status
to resolved was by changing it inside the comment or reply
Well, Jesse has just explained to me (off list, for some reason) that
there are enough paying customers whose workflows would be broken by
the idea that it’s not likely ever to happen.
RT is used by lots and lots of very different organizations with many
different policies. Changing the application to force everyone into one
notion of a policy is a sure way to make the package completely useless
to lots of sites. That’s not to say that one couldn’t build more
flexibility into the system to make it easier to enforce a site policy.
So, one possible extension would be to add comment/reply boxes to the
various other ticket update pages like “Basics” “People” and “Links.”
Would that get close to doing what you want?
Quite a bit closer to doing what not only I, but clearly, oh, 5 or 6
other people ( want. And, while I was hoping that it would be clear
that what I was suggesting was that it be possible for a site to
choose a policy which required comments on all status changes –
clearly I was wrong.
Jay R. Ashworth email@example.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274
If you can read this... thank a system administrator. Or two. --me