'negative' Business Hours in international environments

Hello Experts,
I am using: Business-Hours-0.10_01 and RT-Extension-SLA-0.07.

I have a follow-up question to this thread: Carbon60: Cloud Consulting - Services and Solutions

I would like to implement this syntax but in our 24/7 operation Monday actually starts 7:00pm Sunday in order to align actually with the Shifts around the globe. First shift is APJ because the day begins there, i…e Monday morning begins in APJ at 7:00PM ET which is still Sunday in US.

Is there a way to have ‘Monday’ Start on Sunday 7:00pm ET? i.e. ‘Monday’, Start => ‘-05:00’,End=>‘19:00’}

%RT::ServiceBusinessHours = (
‘weekday’ => {
0 => { Name => ‘Sunday’, Start => ‘19:00’, End => ‘24:00’ },
1 => { Name => ‘Monday’, Start => ‘00:00’, End => ‘24:00’ },
2 => { Name => ‘Tuesday’, Start => ‘00:00’, End => ‘24:00’ },
3 => { Name => ‘Wednesday’, Start => ‘00:00’, End => ‘24:00’ },
4 => { Name => ‘Thursday’, Start => ‘00:00’, End => ‘24:00’ },
5 => { Name => ‘Friday’, Start => ‘00:00’, End => ‘19:00’ },
holidays => [qw(01-01 12-25 2014-05-26 2014-07-04 2014-09-01 2014-11-27 2014-11-28 )],
},
);

Thanks in advance for your help,

-Vitaly

I am using:
Business-Hours-0.10_01 and RT-Extension-SLA-0.07.
I have a follow-up
question to this thread:
Carbon60: Cloud Consulting - Services and Solutions [1]
I would
like to implement this syntax but in our 24/7 operation Monday actually
starts 7:00pm Sunday in order to align actually with the Shifts around
the globe. First shift is APJ because the day begins there, i…e Monday
morning begins in APJ at 7:00PM ET which is still Sunday in US.
Is
there a way to have ‘Monday’ Start on Sunday 7:00pm ET? i.e. ‘Monday’,
Start => ‘-05:00’,End=>‘19:00’}
%RT::ServiceBusinessHours = (

‘weekday’ => {
0 => { Name => ‘Sunday’, Start => ‘19:00’, End =>
‘24:00’ },
1 => { Name => ‘Monday’, Start => ‘00:00’, End => ‘24:00’
},
2 => { Name => ‘Tuesday’, Start => ‘00:00’, End => ‘24:00’ },

3 => { Name => ‘Wednesday’, Start => ‘00:00’, End => ‘24:00’ },

4 =>
{ Name => ‘Thursday’, Start => ‘00:00’, End => ‘24:00’ },
5 => {
Name => ‘Friday’, Start => ‘00:00’, End => ‘19:00’ },
holidays =>
[qw(01-01 12-25 2014-05-26 2014-07-04 2014-09-01 2014-11-27 2014-11-28
)],
},
);

Would it be possible to simply run your entire RT
server in the APJ timezone, and work around the problem that way?

-Adam
athompso@athompso.net

Links:
[1]