Hello,
In my manipulations I activated an option that transforms the field
involved in the creation of a ticket. This field initially
a dropdown. But now he becomes textbox field with the default value
Nobody.
I’d really like to reaffirm this combo.
Thank you to help me.
GUIGUEMDE Jacques Rodrigue Ragnimpinda
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Hello,
This question is better suited for rt-users. I’ve tweaked the reply
above to move it over.
Hello,
In my manipulations I activated an option that transforms the field
involved in the creation of a ticket. This field initially
a dropdown. But now he becomes textbox field with the default value
Nobody.
Okay.
I’d really like to reaffirm this combo.
It could have happened due to the number of users who have the
OwnTicket right granted to them. If the number of users with that
right exceed 50, then RT automatically makes the input an autocomplete
instead of drop down.
https://www.bestpractical.com/docs/rt/4.2/RT_Config.html#AutocompleteOwners
If you really want to always force a drop down and you have more than
50 users with OwnTicket right, then you can create your own callback:
from share/html/Elements/SelectOwnerDropdown
my $dropdown_limit = 50;
$m->callback( CallbackName => ‘ModifyDropdownLimit’, DropdownLimit =>
$dropdown_limit );
and set it to something big.
-m
Ok cool
Thank u for this information,
But i tried to follow the instructions given but he did not even offer
me suggestions when I entered. How to suggestion when I keyboarding?
Hi,
I didn’t really give any instructions, just advice and some documentation links.
I’m unable to understand what you are asking. 
-m