Need help with upgrade

I have recently taken on managing the RT system. It is currently “housed” on (2) systems - a back end and a front end server. I am not sure why the need for 2 systems to host the RT instance - can anyone explain? So, I want to upgrade from 3.8.7 to the latest 4.2.4. I get the instructions and understand the upgrade process but am kind of stumped where to do the upgrade (ie on front end or back end). I believe the “back end” is the database for the RT system.

Any guidance would be appreciated

Thanks,
Mark Sears - CISSP-M.S. IA
Principal Information Security Analyst
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12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062
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I have recently taken on managing the RT system. It is currently “housed” on (2) systems - a
back end and a front end server. I am not sure why the need for 2 systems to host the RT
instance - can anyone explain? So, I want to upgrade from 3.8.7 to the latest 4.2.4. I get
the instructions and understand the upgrade process but am kind of stumped where to do the
upgrade (ie on front end or back end). I believe the “back end” is the database for the RT
system.

You don’t say what lives on what, but normally people split the system
to put the database on the backend and apache on the frontend. This
means that RT’s code will live on the front end and you install and
configure RT on your new frontend.

Specifics will of course vary by site.

-kevin