I have recently taken on managing the RT system. It is currently “housed” on (2) systems - a back end and a front end server. I am not sure why the need for 2 systems to host the RT instance - can anyone explain? So, I want to upgrade from 3.8.7 to the latest 4.2.4. I get the instructions and understand the upgrade process but am kind of stumped where to do the upgrade (ie on front end or back end). I believe the “back end” is the database for the RT system.
Any guidance would be appreciated
Mark Sears - CISSP-M.S. IA
Principal Information Security Analyst
12249 Science Drive Suite 160
Orlando, FL 32826
office: (407) 541-4062
fax: (407) 380-3823