Need Help Thank you!

Hello
I have a problem where i dont know what to do know
I testet it with ´version 3.4.2 and 3.4.5 (btw version information of 3.4.5
on main page is not correct)
Since 2 days tracker does not work anymore smooth/fast, in this situations !
a.) looking tickets / tickets in queue = fast like normal
b.) solving tickets = fast like normal
but c.) Solving tickets with reply to creator, with content or answer a
ticket with content (and solving or not solving) is horrible slow .
I try to take a other database from a known workable fast tracker its slow
like the other db.
I think something goes wrong when he trys to sen the text to the creator.
how i can debug this ? apache and mail logs seems ok
i only can thank everyone who trys to help me
thx bye
richard dommayer

First off thank you all for your help recently. You
cats rock.
Lastly…
In the first comment of a ticket (existing or upon
creation) i get HTML code. This is with all users;
even the most restrictive users with little to no
rights. This only came about after the upgrade from
3.2.2 to 3.4.4. I’ve pulled rights as much as I can
but to no avail. Any help would be appriciated.
Thank all!

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Hello
I have a problem where i dont know what to do know
I testet it with ´version 3.4.2 and 3.4.5 (btw version information of 3.4.5
on main page is not correct)
Since 2 days tracker does not work anymore smooth/fast, in this situations !
a.) looking tickets / tickets in queue = fast like normal
b.) solving tickets = fast like normal
but c.) Solving tickets with reply to creator, with content or answer a
ticket with content (and solving or not solving) is horrible slow .
I try to take a other database from a known workable fast tracker its slow
like the other db.
I think something goes wrong when he trys to sen the text to the creator.
how i can debug this ? apache and mail logs seems ok
most probably slowness is result interaction with mailer program. RT’s
mailer module opens mailer program (configurable) and waits (may be
not) for it.

Please send RT config: $MailCommand and $SendmailArguments.

i only can thank everyone who trys to help me
thx bye
richard dommayer


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at http://bestpractical.com/services/training.html

Best regards, Ruslan.

Hello
a.) Thx for your help!
b.) MailCommand = “sendmail” (i use sendmail)
c.) Arguments are "-oi"
i think too it has something to do with sendmail / give the content data to
the mailer but i dont know where is the failure / why its so slow.
i reinstalled rt, sendmail too no errors in logs
the question is how to debug it----- Original Message -----
From: “Ruslan Zakirov” ruslan.zakirov@gmail.com
To: sc2@gmx.at
Cc: rt-users@lists.bestpractical.com
Sent: Tuesday, January 17, 2006 7:33 PM
Subject: Re: [rt-users] Need Help Thank you !

On 1/17/06, sc2@gmx.at sc2@gmx.at wrote:

Hello
I have a problem where i dont know what to do know
I testet it with ´version 3.4.2 and 3.4.5 (btw version information of
3.4.5
on main page is not correct)
Since 2 days tracker does not work anymore smooth/fast, in this
situations !
a.) looking tickets / tickets in queue = fast like normal
b.) solving tickets = fast like normal
but c.) Solving tickets with reply to creator, with content or answer a
ticket with content (and solving or not solving) is horrible slow .
I try to take a other database from a known workable fast tracker its
slow
like the other db.
I think something goes wrong when he trys to sen the text to the creator.
how i can debug this ? apache and mail logs seems ok
most probably slowness is result interaction with mailer program. RT’s
mailer module opens mailer program (configurable) and waits (may be
not) for it.

Please send RT config: $MailCommand and $SendmailArguments.

i only can thank everyone who trys to help me
thx bye
richard dommayer


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html


Best regards, Ruslan.

Can you post a screenshot somewhere?On Tue, Jan 17, 2006 at 08:57:50AM -0800, Phanoko wrote:

First off thank you all for your help recently. You
cats rock.
Lastly…
In the first comment of a ticket (existing or upon
creation) i get HTML code. This is with all users;
even the most restrictive users with little to no
rights. This only came about after the upgrade from
3.2.2 to 3.4.4. I’ve pulled rights as much as I can
but to no avail. Any help would be appriciated.
Thank all!

Hello
a.) Thx for your help!
b.) MailCommand = “sendmail” (i use sendmail)
c.) Arguments are "-oi"
i think too it has something to do with sendmail / give the content data to
the mailer but i dont know where is the failure / why its so slow.
You could try several variants:

$MailCommand = “sendmailpipe”
$Arguments = “-oi -t”
$SendmailPath = '/path/to/sendmail’
2)
$MailCommand = ‘sendmailpipe’
$Arguments = ‘-oi -t -ODeliveryMode=b’
$SendmailPath = ‘/path/to/sendmail’

Check how to set DeliveryMode option for your sendmail version in man sendmail
There is several delivery modes: i(nteractive), b(ackground), q(ueue),
d(efer). They are listed in order from slowest to fastest, but note
that last two modes put mail into queue and you should configure how
often your sendmail scans queue (not RT queue, but sendmail queue) and
sends queued mails. Anyway mails queuing is good for RT performance,
this will make RT WebUI more interactive on actions with
notifications. When you set faster deliver modes sendmail does less
error checks and return control to the caller asap and don’t hold RT
from processing you requests futher.

i reinstalled rt, sendmail too no errors in logs
the question is how to debug it

----- Original Message -----
From: “Ruslan Zakirov” ruslan.zakirov@gmail.com
To: sc2@gmx.at
Cc: rt-users@lists.bestpractical.com
Sent: Tuesday, January 17, 2006 7:33 PM
Subject: Re: [rt-users] Need Help Thank you !

Hello
I have a problem where i dont know what to do know
I testet it with ´version 3.4.2 and 3.4.5 (btw version information of
3.4.5
on main page is not correct)
Since 2 days tracker does not work anymore smooth/fast, in this
situations !
a.) looking tickets / tickets in queue = fast like normal
b.) solving tickets = fast like normal
but c.) Solving tickets with reply to creator, with content or answer a
ticket with content (and solving or not solving) is horrible slow .
I try to take a other database from a known workable fast tracker its
slow
like the other db.
I think something goes wrong when he trys to sen the text to the creator.
how i can debug this ? apache and mail logs seems ok
most probably slowness is result interaction with mailer program. RT’s
mailer module opens mailer program (configurable) and waits (may be
not) for it.

Please send RT config: $MailCommand and $SendmailArguments.

i only can thank everyone who trys to help me
thx bye
richard dommayer


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html


Best regards, Ruslan.

Best regards, Ruslan.