RT v/4.2.4, RT Assets v/1.0.1
I have a problem where I cannot include an Article into a Ticket reply
I have configured for Queue Specific Articles & Hotlist support
I have the HotList drop down menus setup, but the selections do not work/persist properly.
You choose a class, which reloads the page and gives you the topics in the next menu, but the class selection is not shown (reverts to ‘-‘ ).
You then select an Article from the contained Topic – and the page reloads again and you are back to selecting a class
And nothing is added to the Reply
I hope someone can answer this for me…
Al;
RT v/4.2.4, RT Assets v/1.0.1
I have a problem where I cannot include an Article into a Ticket reply
I have configured for Queue Specific Articles & Hotlist support
I have the HotList drop down menus setup, but the selections do not work/persist properly.
You choose a class, which reloads the page and gives you the topics in the next menu, but the class selection is not shown (reverts to - ).
You then select an Article from the contained Topic – and the page reloads again and you are back to selecting a class
And nothing is added to the Reply
Your description is confusing. Class hotlist creates a dropdown on
the ticket reply page containing all of the articles in a Class. You
pick an article and it’s included.
You’re going to have to describe more closely what you’ve done to get
Topics on the Reply page.
-kevin