Hello
Can someone point me in the right direction
what i need is a script that sends me notification when i am assigned
the ticket.
most of our users look at RT constantly and do not want the emails,
but i never look at it.
Thanks
what i need is a script that sends me notification when i am assigned
the ticket.
We never figured it out. I think our conclusion was that the order
of scrips firing was such that the notices went out before the change
of owner was applied, so on owner change couldn’t notify the new
owner.
please correct me if I’m wrong. I’d love to have that functionality.
http://wiki.bestpractical.com/index.cgi?NotifyOwner
See #2.
Vivek Khera wrote:
what i need is a script that sends me notification when i am assigned
the ticket.We never figured it out. I think our conclusion was that the order of
scrips firing was such that the notices went out before the change of
owner was applied, so on owner change couldn’t notify the new owner.please correct me if I’m wrong. I’d love to have that functionality.
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly
Media.Buy a copy at http://rtbook.bestpractical.comWe’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati
Thanks but this does not help me.
i need the script to email ONLY if it is a particular user
Thanks
Look at the code for the OnOwnerChange condition and create a custom
condition to suit your needs.
Randy Paries wrote:> On 3/22/06, Drew Barnes barnesaw@ucrwcu.rwc.uc.edu wrote:
Thanks but this does not help me.
i need the script to email ONLY if it is a particular user
Thanks
See #2.
Vivek Khera wrote:
On Mar 22, 2006, at 1:35 PM, Randy Paries wrote:
what i need is a script that sends me notification when i am assigned
the ticket.We never figured it out. I think our conclusion was that the order of
scrips firing was such that the notices went out before the change of
owner was applied, so on owner change couldn’t notify the new owner.please correct me if I’m wrong. I’d love to have that functionality.
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly
Media.Buy a copy at http://rtbook.bestpractical.comWe’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions–
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.comWe’re hiring! Come hack Perl for Best Practical: Careers — Best Practical Solutions
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati