Need a scrip to notify me when i am the owner

Hello
Can someone point me in the right direction

what i need is a script that sends me notification when i am assigned
the ticket.

most of our users look at RT constantly and do not want the emails,
but i never look at it.

Thanks

what i need is a script that sends me notification when i am assigned
the ticket.

We never figured it out. I think our conclusion was that the order
of scrips firing was such that the notices went out before the change
of owner was applied, so on owner change couldn’t notify the new
owner.

please correct me if I’m wrong. I’d love to have that functionality.

http://wiki.bestpractical.com/index.cgi?NotifyOwner

See #2.

Vivek Khera wrote:

what i need is a script that sends me notification when i am assigned
the ticket.

We never figured it out. I think our conclusion was that the order of
scrips firing was such that the notices went out before the change of
owner was applied, so on owner change couldn’t notify the new owner.

please correct me if I’m wrong. I’d love to have that functionality.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media.Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

http://wiki.bestpractical.com/index.cgi?NotifyOwner

Thanks but this does not help me.

i need the script to email ONLY if it is a particular user

Thanks

Look at the code for the OnOwnerChange condition and create a custom
condition to suit your needs.

Randy Paries wrote:> On 3/22/06, Drew Barnes barnesaw@ucrwcu.rwc.uc.edu wrote:

http://wiki.bestpractical.com/index.cgi?NotifyOwner

Thanks but this does not help me.

i need the script to email ONLY if it is a particular user

Thanks

See #2.

Vivek Khera wrote:

On Mar 22, 2006, at 1:35 PM, Randy Paries wrote:

what i need is a script that sends me notification when i am assigned
the ticket.

We never figured it out. I think our conclusion was that the order of
scrips firing was such that the notices went out before the change of
owner was applied, so on owner change couldn’t notify the new owner.

please correct me if I’m wrong. I’d love to have that functionality.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media.Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html


Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati