N newest tickets on RT at A glance shows only m<N tikets

Hello there.

Found a strage behavior of RT since more queues and permission-specific
groups were created. I’m new to list, but was unable to found anything
familiar there or any solutions on the net. The problem, however, is the
same as described here:
http://www.gossamer-threads.com/lists/rt/users/82465. The brief
summary follows:

For example, 10 newest tickets are ten newest global tickets, which then are
filtered using user-defined permissions, resulting in less or none tickets
shown. How can I change it behavior? Is this a bug or a feature?

Thanks in advance.

I am using RT 3.8.1 on linux with mysql 5.0.75

P.s. Proposed Set($UseSQLForACLChecks, 1); in RT_SiteConfig.pm didn’t solved
my problem (I was also unable to found any info on this variable in
RT_Config.pm)

Found a strage behavior of RT since more queues and permission-
specific groups were created. I’m new to list, but was unable to
found anything familiar there or any solutions on the net. The
problem, however, is the same as described here: http://www.gossamer-threads.com/lists/rt/users/82465
. The brief summary follows:

For example, 10 newest tickets are ten newest global tickets, which
then are filtered using user-defined permissions, resulting in less
or none tickets shown. How can I change it behavior? Is this a bug
or a feature?

Thanks in advance.

I am using RT 3.8.1 on linux with mysql 5.0.75

P.s. Proposed Set($UseSQLForACLChecks, 1); in RT_SiteConfig.pm
didn’t solved my problem (I was also unable to found any info on
this variable in RT_Config.pm)

That config option was added in 3.8.2
Upgrade and try it again

-kevin