A while back, I created some action scrips which I was using to tweak the
subject line
contents of outgoing email messages. I used these scrips only in a test
queue.
The scrips would insert a unique string into email subject lines so that I
could
easily identify email messages that had come from my scrips.
I abandoned the effort after a while. I cleaned up the new scrips. The
unique strings
I created no longer appear in any action scrip on my site though the new
scrips still
exist.
My question/problem is twofold:
-
Occasionally (not always), I still see an email generated by RT that
contains the
unique string. I have no idea where this could be coming from. As I said,
it’s no
longer in any scrip. Where else might it be hiding? Was there some state
created
when I installed the scrips? This is a big problem because the added unique
strings
in the subject lines cause replies from customers to be misinterpreted as
new requests. -
I used install scripts to get RT to recognize the new action scrips I had
developed.
Now, they still show up in the pop-up list of action scrips. Does anyone
have the
analogue of an install script that removes action scrips from RT’s database?
This is
a relatively minor housekeeping issue (unless it’s the key to solving
problem 1 above).
Thanks, as always.
Gabriel
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