MyReminder for nobody

RT Users
1

Hi,

I’m using RT 3.8.8 on RED HAT LINUX 5.0 with apache 2.0.

I have moved the RT database from RT 3.6.5 to RT 3.8.8 and has run the
upgrade scripts. But when I login to RT on my reminder sections I’m seeing
reminders for ‘nobody’ along with the reminder that I have set.
Even non superusers get the same reminder section( reminder for nobody).
Could you please let me know why it is happening so?

Thank you for your help in advance.

Thanks,
Jain Jacob

2

Hi,
I’m using RT 3.8.8 on RED HAT LINUX 5.0 with apache 2.0.
I have moved the RT database from RT 3.6.5 to RT 3.8.8 and has run the upgrade scripts. But
when I login to RT on my reminder sections I’m seeing reminders for ‘nobody’ along with the
reminder that I have set.
Even non superusers get the same reminder section( reminder for nobody). Could you please let

MyReminders has searched for

$reminders->FromSQL(‘(Owner = “Nobody” OR Owner = "’.$session{‘CurrentUser’}->Name.‘")’

for a long time

-kevin

3

Hi,
I’m using RT 3.8.8 on RED HAT LINUX 5.0 with apache 2.0.
I have moved the RT database from RT 3.6.5 to RT 3.8.8 and has run the upgrade scripts. But
when I login to RT on my reminder sections I’m seeing reminders for ‘nobody’ along with the
reminder that I have set.
Even non superusers get the same reminder section( reminder for nobody). Could you please let

MyReminders has searched for

$reminders->FromSQL(‘(Owner = “Nobody” OR Owner = "’.$session{‘CurrentUser’}->Name.‘")’

for a long time

-kevin

Jain, this bugged me too. Easy fix is to copy
/path/to/rt/share/html/Elements/MyReminders to
/path/to/rt/local/html/Elements/MyReminders and remove the 'Owner =
“Nobody” OR ’ chunk.

Not sure why Nobody’s reminders are shown by default. My only guess is
so there’d be an easy way to remind or notify everyone of something.
Around here, though, people would just miss setting an owner and end up
confusing the rest of us.

Cheers,
Paul

4

Jain, Paul,

I don’t create reminders that are owned by “Nobody” so I don’t have that
problem. Do either of you have scrips that automatically create reminders?

Kenn
LBNLOn Mon, Sep 13, 2010 at 9:42 AM, Paul paul.crovella@gmail.com wrote:

On 09/13/2010 08:38 AM, Kevin Falcone wrote:

On Sun, Sep 12, 2010 at 08:47:02PM -0400, JAIN JACOB wrote:

Hi,
I’m using RT 3.8.8 on RED HAT LINUX 5.0 with apache 2.0.
I have moved the RT database from RT 3.6.5 to RT 3.8.8 and has run
the upgrade scripts. But
when I login to RT on my reminder sections I’m seeing reminders for
‘nobody’ along with the
reminder that I have set.
Even non superusers get the same reminder section( reminder for
nobody). Could you please let

MyReminders has searched for

$reminders->FromSQL(‘(Owner = “Nobody” OR Owner =
"’.$session{‘CurrentUser’}->Name.‘")’

for a long time

-kevin

Jain, this bugged me too. Easy fix is to copy
/path/to/rt/share/html/Elements/MyReminders to
/path/to/rt/local/html/Elements/MyReminders and remove the 'Owner =
“Nobody” OR ’ chunk.

Not sure why Nobody’s reminders are shown by default. My only guess is
so there’d be an easy way to remind or notify everyone of something.
Around here, though, people would just miss setting an owner and end up
confusing the rest of us.

Cheers,
Paul

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

5

None here.

Cheers,
PaulOn 09/13/2010 12:26 PM, Kenneth Crocker wrote:

Jain, Paul,

I don’t create reminders that are owned by “Nobody” so I don’t have that
problem. Do either of you have scrips that automatically create reminders?

Kenn
LBNL

On Mon, Sep 13, 2010 at 9:42 AM, Paul paul.crovella@gmail.com wrote:

On 09/13/2010 08:38 AM, Kevin Falcone wrote:

On Sun, Sep 12, 2010 at 08:47:02PM -0400, JAIN JACOB wrote:

Hi,
I’m using RT 3.8.8 on RED HAT LINUX 5.0 with apache 2.0.
I have moved the RT database from RT 3.6.5 to RT 3.8.8 and has run
the upgrade scripts. But
when I login to RT on my reminder sections I’m seeing reminders for
‘nobody’ along with the
reminder that I have set.
Even non superusers get the same reminder section( reminder for
nobody). Could you please let

MyReminders has searched for

$reminders->FromSQL(‘(Owner = “Nobody” OR Owner =
"’.$session{‘CurrentUser’}->Name.‘")’

for a long time

-kevin

Jain, this bugged me too. Easy fix is to copy
/path/to/rt/share/html/Elements/MyReminders to
/path/to/rt/local/html/Elements/MyReminders and remove the 'Owner =
“Nobody” OR ’ chunk.

Not sure why Nobody’s reminders are shown by default. My only guess is
so there’d be an easy way to remind or notify everyone of something.
Around here, though, people would just miss setting an owner and end up
confusing the rest of us.

Cheers,
Paul

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!