My RT is too slow

Hi buddies,
I successfully installed rt on one of our servers but my manager advised
me to try another server as that proved to be too slow for use. I’ve now
installed it on our most reliable one which doesn’t host any other sites
but the speed has just decreased. it takes about 7 minutes to load and
more that 15 minutes to proccess a ticket, whereas other sites work very
fast.
Please help me if you’ve a solution or an idea.
Thanks,
Wilson

Wilson Abigaba wrote:

Hi buddies,
I successfully installed rt on one of our servers but my manager advised
me to try another server as that proved to be too slow for use. I’ve now
installed it on our most reliable one which doesn’t host any other sites
but the speed has just decreased. it takes about 7 minutes to load and
more that 15 minutes to proccess a ticket, whereas other sites work very
fast.
Please help me if you’ve a solution or an idea.
Thanks,
Wilson
How could we help you, if didn’t provide any useful info.
Look in first section at http://wiki.bestpractical.com/cgi-bin/index.cgi?FAQ

RT is really big application.
Search in archives for last six month there is many discussions on
perfomance issues.

Hi rt-users,
This is an addition to the question i sent in the morning about my rt
being too slow.
I’m a new user and using rt-3.0.8 hosted on a FreeBSD platform(server). My
datbase is Mysql and so far root is the only account there. I’m using
apache 1.3.29 and mod_perl 1.29.
The main problem is the speed of this RT. Other sites and links work
sastifactorily fast but rt always takes more than 15 minutes to load.
Help me please,
thank you,
Wilson

Wilson,

As someone pointed out to me once, a good way to search the list
archives is to do a google search for

[site:lists.fsck.com RT slow] (or performance, or sluggish, or
whatever)

In general, “the list helps those who help themselves”, so you really
have to do some footwork yourself first.

Some people would probably like to help you, but not many are expert
enough to do so, and it would take a lot of time to go through all the
possibilities with you. Personally, I’m not even sure what the
possibilities are: I would have to search the list archives, etc,
myself. I don’t know how much you know, but there’s a lot of sysadmin
and apache admin knowledge that comes into play here. I have only a
little of it.

One question is: how much memory does this box have? mod_perl apps can
use a lot. Related to this question is, how many apache children are
running? Each one is huge and fat with perl and perl modules. What
else is this apache server doing? If the same apache server is used to
serve a lot of static content, you may have excessive memory usage
because perl-equipped processes are being wasted on serving static
pages. In such cases, it’s best to have two entirely separate
instances, with the static page server not having mod_perl but instead
reverse proxying to the mod_perl instance. Other Q’s: When you do
‘top’ or ‘top -u’, what is consuming a lot of cpu? mysql? httpd?
both? Is there paging going on (memory-related question)? vmstat pi
and po columns nonzero mean paging - not enough physical memory in the
machine (if you have vmstat).

I have to get a release out the door today, so that’s all I can help
with today; sorry.

-Kevin MurphyOn Tuesday, February 3, 2004, at 07:20 AM, Wilson Abigaba wrote:

Hi rt-users,
This is an addition to the question i sent in the morning about my rt
being too slow.
I’m a new user and using rt-3.0.8 hosted on a FreeBSD
platform(server). My
datbase is Mysql and so far root is the only account there. I’m using
apache 1.3.29 and mod_perl 1.29.
The main problem is the speed of this RT. Other sites and links work
sastifactorily fast but rt always takes more than 15 minutes to load.
Help me please,
thank you,
Wilson

Try using RT 3-0-8. Also you can go to rt3.fsck.com and login as
guest/guest and look for tickets related to performance

Kevin Murphy wrote:

Wilson,

As someone pointed out to me once, a good way to search the list
archives is to do a google search for

[site:lists.fsck.com RT slow] (or performance, or sluggish, or
whatever)

In general, “the list helps those who help themselves”, so you really
have to do some footwork yourself first.

Some people would probably like to help you, but not many are expert
enough to do so, and it would take a lot of time to go through all the
possibilities with you. Personally, I’m not even sure what the
possibilities are: I would have to search the list archives, etc,
myself. I don’t know how much you know, but there’s a lot of sysadmin
and apache admin knowledge that comes into play here. I have only a
little of it.

One question is: how much memory does this box have? mod_perl apps can
use a lot. Related to this question is, how many apache children are
running? Each one is huge and fat with perl and perl modules. What
else is this apache server doing? If the same apache server is used to
serve a lot of static content, you may have excessive memory usage
because perl-equipped processes are being wasted on serving static
pages. In such cases, it’s best to have two entirely separate
instances, with the static page server not having mod_perl but instead
reverse proxying to the mod_perl instance. Other Q’s: When you do
‘top’ or ‘top -u’, what is consuming a lot of cpu? mysql? httpd?
both? Is there paging going on (memory-related question)? vmstat pi
and po columns nonzero mean paging - not enough physical memory in the
machine (if you have vmstat).

I have to get a release out the door today, so that’s all I can help
with today; sorry.

-Kevin Murphy

Hi rt-users,
This is an addition to the question i sent in the morning about my rt
being too slow.
I’m a new user and using rt-3.0.8 hosted on a FreeBSD
platform(server). My
datbase is Mysql and so far root is the only account there. I’m using
apache 1.3.29 and mod_perl 1.29.
The main problem is the speed of this RT. Other sites and links work
sastifactorily fast but rt always takes more than 15 minutes to load.
Help me please,
thank you,
Wilson


rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
There’s no place like 127.0.0.1

I don’t know what your hardware is like but I found that, especially on
lower end systems, memory is a major consideration. I have RT 3.06 running
on a 400 Mhz Intel box using RedHat 8. Initially I had 196 Mb memory
showing. I was having performance problems. Log on could take a minute
or more and updating took 30 sec to a minute. I upped my memory to 324 Mb
and 90% of my performance problems disappeared.

At 05:20 AM 2/3/04, Wilson Abigaba wrote:

Hi rt-users,
This is an addition to the question i sent in the morning about my rt
being too slow.
I’m a new user and using rt-3.0.8 hosted on a FreeBSD platform(server). My
datbase is Mysql and so far root is the only account there. I’m using
apache 1.3.29 and mod_perl 1.29.
The main problem is the speed of this RT. Other sites and links work
sastifactorily fast but rt always takes more than 15 minutes to load.
Help me please,
thank you,
Wilson


rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Most anything is easy after you’ve done it successfully a few times

Leon Sonntag
Innovative Web Applications
leon at iwa-solutions dot com