I tried to search for this, but couldn’t find much. Running 3.8.8, and
need the comments entered into “My Day” to go to the requestor and cc’s.
Seems the easiest thing to do would be change the mode from “comment” to
"reply" but I’m not seeing an obvious way to do this. Can someone help,
or explain why this is a dumb idea? Thanks!
Jason Marshall
IT Manager
Kelman Data Management
In share/html/Tools/MyDay.html change “my ( $val, $msg ) =
$ticket->Comment(” to “my ( $val, $msg ) = $ticket->Correspond(”. May
be change “Comments” word to something else to make sure your users
know what will happen.On Thu, Jun 14, 2012 at 6:04 PM, Jason Marshall jasonm@kelman.com wrote:
I tried to search for this, but couldn’t find much. Running 3.8.8, and need
the comments entered into “My Day” to go to the requestor and cc’s. Seems
the easiest thing to do would be change the mode from “comment” to “reply”
but I’m not seeing an obvious way to do this. Can someone help, or explain
why this is a dumb idea? Thanks!
Jason Marshall
IT Manager
Kelman Data Management
Best regards, Ruslan.
Awesome, thanks Ruslan, works like a charm!! I didn’t think to look in
the HTML for this change, brain fart on my end…
In share/html/Tools/MyDay.html change “my ( $val, $msg ) =
$ticket->Comment(” to “my ( $val, $msg ) = $ticket->Correspond(”. May
be change “Comments” word to something else to make sure your users
know what will happen.
I tried to search for this, but couldn’t find much. Running 3.8.8, and need
the comments entered into “My Day” to go to the requestor and cc’s. Seems
the easiest thing to do would be change the mode from “comment” to “reply”
but I’m not seeing an obvious way to do this. Can someone help, or explain
why this is a dumb idea? Thanks!
Jason Marshall
IT Manager
Kelman Data Management–
Best regards, Ruslan.
Jason Marshall
IT Manager
Kelman Data Management
403.294.7557