Multiple subdomains

Hi,

I’m wondering if RT is able to handle multiple (sub)domains for receive
email?

For instance, we have support per department that we would like to see
into seperate ‘queues’:

support@dep-a.company.com should go to queue 'dep-a support’
support@dep-b.company.com should go to queue 'dep-b support’
support@company.com should go to ‘generic support’

sales@dep-a.company.com should go to queue 'dep-a sales’
sales@dep-b.company.com should go to queue 'dep-b sales’
sales@company.com should go to ‘generic sales’

I see options to ‘stripe’ subdomains etc, but I really can’t see how RT
can be configured to handle the situation mentioned above?

Thanks,

  • Casper

=20
I’m wondering if RT is able to handle multiple (sub)domains for receive
email?
=20
For instance, we have support per department that we would like to see
into seperate ‘queues’:
=20
support@dep-a.company.com should go to queue 'dep-a support’
support@dep-b.company.com should go to queue 'dep-b support’
support@company.com should go to ‘generic support’
=20
sales@dep-a.company.com should go to queue 'dep-a sales’
sales@dep-b.company.com should go to queue 'dep-b sales’
sales@company.com should go to ‘generic sales’
=20
=20
I see options to ‘stripe’ subdomains etc, but I really can’t see how RT
can be configured to handle the situation mentioned above?

This is just a mail issue, not RT.

Suppose RT is running on a machine that recieves mail @rt.company.com

One option is to set your mail relay so that:
support@dep-a.company.com forwards to support-dep-a@rt.company.com

Then it would be easy for rt to check each address and insert
into the proper queue.

  bobg